False information

Booking.com - www.booking.com
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DebbieWooldridgeThompson's review of Booking.com - www.booking.com

“False information”


written by DebbieWooldridgeThompson on 26/07/2021

The hotel was definitely not what Booking said it would be. It was awful. It did not have what I had specifically asked for. I am handicapped and needed on site parking or assist. There was none. I specifically asked for Breakfast included. There was none. The hotel was absolutely filthy. All areas from every surface in every area. The only one elevator was nasty inside and out. The windows were dirty. There was black mold in the bathroom. There was no stopper in the sink. There was black mold behind the bedside stand at the baseboard where I went to plug in a device. Visible clumps of dust could be seen in many places. There was no coffee maker in the room. There were not enough towels nor any toiletries. MOST ALARMING was the lack of a working smoke alarm. It was beeping occasionally upon our arrival. When I requested it be repaired of replaced a man had someone on his cell phone trying to tell him what to do. With no success, he just decided he would disconnect it and request maintenance repair it in the morning. It kept beeping and he came back and removed the fire alarm. That was Monday evening. We left on Friday. Nobody ever came to replace or repair the smoke alarm. Also there were ants in the room and in the hall.

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