Paid 165 CAD/night cancelation fees out of 192 CAD/night

Booking.com - www.booking.com
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Aomar's review of Booking.com - www.booking.com

“Paid 165 CAD/night cancelation fees out of 192 CAD/night”

★☆☆☆☆

written by Aomar on 11/07/2021

Booking.com charged me 165 CAD cancelation fees to cancel my booking in OHG Hotel Belleville (I paid 192 CAD for 1 night). The hotel confirmed that the cancelation is free of charge within 24 hours and I canceled before that time and even though booking.com took more than 80% of the booking cost as a cancelation fees.
I am writing this to express my dissatisfaction of booking.com customer service who keep me waiting for more than 1 hr and no one answer despite that they mentioned in their site that they have 24/7 sevice which is not true. bad service and bad conditions and I dont advise anyone to use this app or site. Thanks

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