What customer service

4.2 / 5
85% of users recommend this

Neveragain222222's review of Booking.com - www.booking.com


“What customer service”

Written on: 20/06/2021 by Neveragain222222 (1 review written)

Booked a room in Omaha for College World Series. Arrived at destination after a 13 hour drive to find the hotel overbooked. Met one other group that shared our fate…they, too, were re-routed to another hotel…not comparable to original site at all. While I cannot definitively identify a villain in this (right now I am blaming myself for using them), I will say booking.com seems to go out of their way to make sure you cannot speak to a live person to express the obvious which is how can you let this happen…ever…and lack the guts to make a customer service rep available to even discuss how this could happen. Never, ever again…ba-bye.

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