wkScott50's review of Booking.com - www.booking.com

“Swiss Star Zurich via Booking.com”

★☆☆☆☆

written by wkScott50 on 28/01/2021

I booked one night in Zurich at Swiss Star, and although I put in the correct date, there was a mistake and I confirmed one night on the day after. I have tried to get the Swiss Star Zurich and Booking.com to change this booking. There was a button - to enquire about cancelling of which I selected BUT this cancelled my booking. I have asked for them to reinstate my booking AND they have said sorry but NO and I was charged for it. After 2 weeks, BOTH parties are of no help. AND they think this is acceptable...

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