Pandemic caused cancellation -
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brucekline's review of -

“Pandemic caused cancellation”


written by brucekline on 12/11/2020

First the facts: In November, 2019, we booked a one night stay at the Frankfurt Hilton via for May 1, 2020, and it was a non-cancel booking. We were taking a world cruise from January, 2020 – May 1, 2020 and the hotel was to be used for our layover before returning to the USA. The pandemic changed all that and hallway through our world cruise we were forced to fly home from Sydney. Once we got home we contacted all the airlines, hotels, and car rentals about the problem we were refunded the fees we paid except for and the Frankfurt Hilton. They insisted it was a no cancel booking so I lose my $102.43. I even asked for a voucher for a future stay rather than a credit to my credit card, but they still said no and kept my money. I decided to dispute the charge via my credit card company and well after the 90 day limit for the response I got word that Capital One decided was entitled to the $102.43 due to the pandemic overriding the credit card dispute rules.
So I want to congratulate and the Hilton Garden Inn at the Frankfurt Airport for winning this dispute and I hope they enjoy the full amount of $102.43. I also want to inform them that we have traveled a great deal in the past and once we have a vaccine (soon I understand); we will be traveling a great deal again. We have a daughter and her family living in the UK and we travel there at least once a year. We also average at least 30 days/year on cruise ships. 2021 is also the year we are planning on traveling the USA to take in everything we have yet to see. Naturally there will be many cruise lines, airlines, hotels, and car rentals involved, but sadly we will not be using or any of the Hilton Hotels or their subsidiaries for these excursions. So again, enjoy the $102.43 you won the right to keep.
By the way, Capital One, I opened a new card which allows me to charge in other countries without a conversion fee. Looks like I may not need your card in the future.

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