Good when every thing goes well, terrible when they don't

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96% of users recommend this

MagsofNE's review of Barrhead Travel - www.barrheadtravel.co.uk

★☆☆☆☆

“Good when every thing goes well, terrible when they don't”

Written on: 18/05/2019 by MagsofNE (1 review written)

After a cancelled flight and getting nowhere with the airline concerned I asked our travel agents - Barrhead Travel to help. They simply kept referring me back to the airlines. They hide behind Data Protection but they don't really understand what the rules are, but are good at quoting bits from them. The Chief Executive is too busy to respond to a personally addressed letter of complaint, this is after numerous communications between myself and their customer service department. Final letter from them, again from a member of the customer service team equally badly written and not addressing the issues. Appalling. We travel a lot both on our own and with friends. When we travel with friends they always use Barrhead to make our bookings. Never again, they give no service other than to make the booking.

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