ASAP Tickets in Deceitful

ASAP Tickets is not transparent. The company is deceitful when it comes to paying additional 10% of your flight ticket and refunding your your money if there is an emergency or challenge that you cannot travel. When I purchased my ticket in December 2022, I was advised by one of the agents, that if a pay additional 10% of the ticket and I am unable to travel, the payment will be refunded. I paid the additional 10% of the flight ticket. Unable to travel, ASAP Tickets states that they cannot refund me the money because the airline does not refund money. I specifically asked about refund if I do not travel, and I was told yes if I pay additional 10% of the flight ticket. ASAP Tickets should have been clear to me when I was purchasing flights tickets that the airline do not refund, especially when I asked and she knew that I wanted a refundable flight ticket in case if there is an emergency. If you are looking for a refundable ticket, do not buy from ASAP Tickets.