REFUND NIGHTMARE!

★★★★☆
4.5 / 5
89% of users recommend this

ASAPNoMoreAloha's review of ASAP Tickets Services www.asaptickets.com

★☆☆☆☆

“REFUND NIGHTMARE!”

Written on: 19/05/2020 by ASAPNoMoreAloha (1 review written)

We purchased 6 RT tickets to Europe from ASAP Tickets Our flight was canceled by United Airlines. There are also Government Travel Restriction prohibiting US citizens from entering our destination country. We asked ASAP for a FULL refund, but ASAP is charging what they claim are United Airline’s Penalty Fees and Recall Fees which amount to 60% of the value of each ticket (About $720
In fees/ ticket ).. This is absolutely WRONG. We have cited United.com website to show the airlines has a
no change/ cancellation fee waiver due to Covid-19. They refuse to honor that and DOT’s notice about full refunds to passengers whose flights were cancelled by the airlines. Dealing with ASAP TICKETS for refunds for an airline flight cancellation beyond my control has been a nightmare !

Asaptickets's Response to ASAPNoMoreAloha's Review

Written on: 19/05/2020

Dear Customer, thank you for sending us your travel details directly at "feedback" address. Your request is in progress. One of our representatives will contact you soon!

Reply to this comment

Asapnomorealoha's reply to Asaptickets's Comment

Written on: 03/06/2020

We are now being asked to pay an “administrative fee” per ticket for an airlines canceled flight. We continue to seek a refund without penalties and/ or fees.

Reply to this comment

Martinez38's Response to ASAPNoMoreAloha's Review

Written on: 20/05/2020

Interesting, I have the exact same problem, was your problem resolved? I also purchased trip insurance with no results.

Reply to this comment

Asapnomorealoha's reply to Martinez38's Comment

Written on: 21/05/2020

Unfortunately, the problem has not been resolved yet. The situation is just wrong.

Reply to this comment
Report this review
Was this review helpful? 0 0