Amoma Reviews - www.amoma.com

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Latest Reviews

★☆☆☆☆

“Disgusting ”

Written on: 04/12/2018 by Boyd225 (1 review written)

The most disgusting, appalling service I have ever encountered. Booked and paid for a hotel, in full, in October. Upon check in on Saturday I was i formed the hotel had rejected my booking and I had no reservation which was news to me because according to amoma I have a reservation confirmation. Tried calling amoma, they said they would look into and call back. Cue four hours later, one phone call promising to book us into another hotel and it became apparent we had been well and truely… Read Full Review

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★☆☆☆☆

“Do not use this company...”

Written on: 04/12/2018 by Suesaffy (1 review written)

We booked via Trivago and were linked to Amona. However, when we booked the confirmation came from a company called Hotel Quickly. Despite paying up front when we arrived at the hotel we were told the room had been cancelled by the agent. The hotel then informed us that the agency had not been paid and so had cancelled all bookings for them. We were left totally stranded in London with no where to get changed or stay… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 12/08/2018 by Ashleighm344 (1 review written)

Booked hotel for 1 night stay for friends wedding hotel did not receive booking had to pay at hotel lost money… Read Full Review

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Amoma.com's Comment

Written on: 31/08/2018

Hi,

You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email.
Your smooth booking experience is our number-one priority, so please remember you can always contact our customer support team if you need help with your booking. If this misunderstanding has not been clarified yet, please contact us, along with your booking ID so we can further investigate this matter together with you.

Eva
Amoma.com Customer Support team


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★☆☆☆☆

“Credit Card Charges???”

Written on: 15/07/2018 by Crash.UK (13 reviews written)

Just booked with Amoma and am disgusted that they have charged for using a credit card which was banned! There is no UK phone number and no customer service email so no way of getting hold of them. Wont be using them again… Read Full Review

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Amoma.com's Response to Crash.UK's Review

Written on: 31/08/2018

Hi,

Please note that we offer a wide variety of payment methods that are completely free of fees. In case you decide to pay with another payment method that is subject to charge, bear in mind that these charges are levied by the banks. Feel free to contact our customer support team at any time so we can find the best payment method for you. In any case you can always see a full price breakdown on the payment page before completing your booking.

Feel free to contact us so we can further investigate this matter together with you.

Eva
AMOMA.com Customer Support Team

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★☆☆☆☆

“Do Not Use This Company!”

Written on: 05/07/2018 by shazza.meechy (1 review written)

Do not use this company! Appalling service received leaving me out of pocket. Booked seafront hotel through them as a gift for daughter - on check in the hotel had not received any booking (Amoma’s excuse was their Registrations Team was ill!) and hotel was fully booked. 4 hours of phone calls later they offered an alternative hotel 35 miles away - completely unacceptable. They then promised that if we found an alternative seafront hotel they would pay the difference, which we did after… Read Full Review

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Amoma.com's Response to shazza.meechy's Review

Written on: 31/08/2018

Hi,

I regret hearing about this matter.
All confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. We send the booking details to the parties involved in ensure your smooth check in. In this particular case I am sure your are referring to the Registrations Team of the hotel, since they are the ones who insert the information into their system. For each misunderstanding our team is providing our customers with assistance as soon as possible.
Please send us an email along with your booking ID so we can look into this matter once more together with you.

Eva
AMOMA.com Customer Support Team

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★☆☆☆☆

“Stay away from this company!”

Written on: 27/05/2018 by Yusuf126 (1 review written)

Do not use Trivago.com or Amoma.com to reserve your hotel rooms! We reserved a suite with a king bed on the Trivago website over 2 months ago and paid our reservation in full. One month before we are set to leave we get an email stating that due to an overbooking situation our reservations were changed to a standard room with 2 queen beds. The email said that we will be reimbursed $58.00 for the change. That has not happened yet. So not happy. Will never use Trivago or Amoma again. Do… Read Full Review

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★☆☆☆☆

“Reserved - Paid > Reservation Lost - Payment Gone”

Written on: 03/11/2017 by schavemaker (1 review written)

I reserved a room with confirmation from Amoma.com. AFTER paying via direct bank transfer the reservation was doomed lost. Their customer service number rendered unreachable - tried 12 times with average duration waiting time of 15 minutes. Foggy business. Money lost??… Read Full Review

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★☆☆☆☆

“They dont care if you went through a hurricane”

Written on: 18/09/2017 by MilagrosSchroeder221 (1 review written)

Booked a hotel at Playa del Carmen but we live in Houston and this was during Hurricane Harvey and could not get flights out or even drive to the airport. We called and cancelled and sent all information about flight cancellations. It has been 1 moth and still cannot get refund and we keep getting the run around after hours of being put on hold Bad customer service and they don't care about your situations, even it if means surviving the worst disaster in US history… Read Full Review

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★★★☆☆

“Bad communication with the agency”

Written on: 17/07/2017 by 1958Kelleher (1 review written)

I use the hotel search page and it's really great, simple and I'm very happy but if you canceled the hotel with your mistake then you can forget about contacting the agency. I tried e-mail not gone, you wait 30 minutes for the phone and the agent is always busy. I had to book another hotel. I'm sorry that this part is badly rendered otherwise it's really a great site. thank you… Read Full Review

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★☆☆☆☆

“DO NO BOOK WITH AMOMA - HORRIBLE CUSTOMER SERVICE ”

Written on: 17/07/2017 by Frazier82 (1 review written)

Absolute horrible experience. Waited on the customer service line forever multiple times, but if you call and hit to be connected to 'new booking' someone picks up immediately - go figured. Had an issue with my booking and they said would follow up but never did. This company does not know how to service customers. STAY AWAY! Stick to a reputable company that knows how to ensure a positive customer experience!… Read Full Review

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★☆☆☆☆

“NO CUSTOMER SERVICE”

Written on: 30/04/2017 by 123Hanley (1 review written)

Do not book with Amoma the customer service is rubbish they say they are dealing with your problem and wait until the last minute then tell you its too late to amend anything ,not professional they just don't know what they are doing !!… Read Full Review

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★★☆☆☆

“Possibly the worst kind of hotel booking experience”

Written on: 03/02/2017 by dingding1 (15 reviews written)

Where to start. I've been trying to book 2 nights in a particular hotel for 30minutes. It uses Amoma.com as its booking service. What a poor experience. Registration via your Facebook is a waste of time - don't bother, they still want you to fill in a full page of details, address etc anyway. Then it doesn't accept a Postcode so you cannot complete that whatever you enter. Then booking as an anonymous browser is hard - cannot find the hotel, then when you do and it offers a rate - surprise… Read Full Review

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