Allison Brothers Ltd Reviews - www.allisonbrothers.com

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★★★★☆
4.2 / 5
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Latest Reviews

★★★★★

“It was amazing”

Written on: 25/07/2018 by kbBolton404 (1 review written)

Well the agency helped me to find reasonable ticket to Rwanda from London. When it come to pay my ticket using my credit card, all my card were declined I rang my bank to ask why and if the company was genuine. The bank checked the company and confirm to me that the company was genuine let me pay my ticket. Although the E-ticket took time to reach me, the staff were there to give in update on my ticket. At end I got my ticket and I was ready to travel. I will surely recommend your agency… Read Full Review

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★★★★★

“Very Satisfied”

Written on: 29/03/2018

This is the second time I have purchased a flight with Allison Brothers. Great fares and very efficient service. I highly recommend this travel agency. I wish I had found them years ago!… Read Full Review

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★★★★☆

“E-Ticket takes a bit longer, 4 days but good fare ”

Written on: 01/03/2018 by wiClark439 (1 review written)

I have to wait 4 days for the E-Ticket. Finally arrived and good fare. Have to call trice… Read Full Review

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★★★★★

“excellent service ”

Written on: 28/02/2018 by MaddisonShepherd (1 review written)

staff are very good. very friendly when they speaking and helpful… Read Full Review

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★☆☆☆☆

“AVIOD”

Written on: 06/02/2018 by Bell312 (1 review written)

Avoid this company like the plague! They are con-artists of the worst sort. Once you book your flight for the advertised price they will call you immediately and tell you someone else booked at the same time as you and therefore your price is no longer available. You have to pay more on top of the original price, even though your payment has already been confirmed. I wish I had looked up reviews on this company before I booked with them. It is clear they do this all the time. This practice… Read Full Review

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★★★★☆

“Thanks ”

Written on: 16/01/2018 by Bricey79 (1 review written)

Had trouble accessing internet site due to area I live in wifi poor . Called and they helped me book the ticket . Thank you . … Read Full Review

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★★☆☆☆

“Over Charged ”

Written on: 10/01/2018 by gzCollins412 (1 review written)

Booked a holiday for 2 to Thailand, on the check out the ticket price was at £840. I got my invoice and I was charged £891. Spoke to the person I dealt with regarding this issue and said it could of been a glitch on the system. I was refused the refund of £51. instead they checked the prices after two days of booking and the price was gone up to £885. Which they offered me £6 refund instead. Not really happy with their service and have lost a bit of money over this situation… Read Full Review

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★★★★☆

“Good service. Came back promptly when there was a...”

Written on: 27/09/2017 by Cruz202 (1 review written)

Good service. Came back promptly when there was a problem with an acceptable alternative. Pity no service over weekend and evenings but not unexpected. Left me wondering for two days if the alternative was still available. However, came back fairly quickly to confirm reservation… Read Full Review

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★★★☆☆

“Good,helpful ”

Written on: 03/09/2017 by 379Bowen (1 review written)

Very helpful but would have been better if they were more efficient and quick. Other than that they give you other option and offers… Read Full Review

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★★★★★

“really helpful”

Written on: 26/08/2017 by RaynaNash131 (1 review written)

Never used company before but would not hesitate to use again....the person I dealt with was very helpful...a Star… Read Full Review

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★★★☆☆

“not immediately responsive”

Written on: 06/05/2017 by Gilbertee266 (1 review written)

issues with credit card and booking only highlighted by email 24 hours later. despite contacting call service number during stated office hours and on line web "chat" NO response received or even acknowledgement. personal contact finally made by customer and 25% increase in cost of flight incurred due to this delay. no attempt made to mediate this and no comment (STILL) from company… Read Full Review

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★★☆☆☆

“NO CONFIRMATION OF BOOKING FOR OVER 24 HOURS”

Written on: 27/04/2017

made my booking on line yesterday afternoon. Then NOTHING. This not usual when I make a booking, when there is no backup coming from the the company. Made 4 phone calls, no one had the curtesy to get back to me. Then hay presto the booking is confirmed after a 24 hour wait. I hope this is all above board… Read Full Review

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★★★★★

“best service”

Written on: 26/04/2017 by LeroyHahn155 (1 review written)

best customer service… Read Full Review

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★★★★★

“true colours show when dealing with issues”

Written on: 03/04/2017 by amrocan (1 review written)

They showed their high level of professionalism and integrity. Upon booking my ticket I posted it and thought it was done , it was the best deal for the best price. Later I was informed the ticket didn't go through. I was ready for a fight,as many of us hear about bait and switch ,but to my surprise the agent, was very understanding and went over and beyound and not only got me the ticket I wanted,but kept communication flowing and I must say made me feel like a customer,not just a credit card… Read Full Review

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★★★☆☆

“Money wise very good but stop over no place to lay back!”

Written on: 26/03/2017 by tgDowney359 (1 review written)

Money wise it's great but the over stop connection time is very long and if it's night time especially after midnight no place to lay down and it's good to be put some chair beds like other airports example Ethiopia apart of that the air bus is very good and the services is better !… Read Full Review

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★★★★☆

“quick service”

Written on: 25/03/2017 by AvahMonaghan (1 review written)

I BOUGHT MY TICKETS FLIGHT WITH THIS COMPANY, THE FOLLOWING DAY I HAD MAIL WITH ALL DETAILS. THANK YOU… Read Full Review

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★★★★★

“Absolutely Great Service would definitely recommend.”

Written on: 17/03/2017

This is the first time I have booked with this travel agents, but was totally amazed by their service. When my initial flight option was unavailable, they replied promptly and they found me an alternative (which was actually better). When I rang them to confirm a few aspects of the flight and ticket, the agent was very thorough, made amendments where possible and answered all my questions. I was totally impressed with the service. There was no hassle what so ever. To follow, I received my… Read Full Review

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★★★★★

“Detailed auto reply”

Written on: 14/03/2017 by fredodindo (1 review written)

I was impressed with detailed auto reply which is very clear. This was my first time to book through Allison brothers and I am impressed. The only improvement that I can suggest is to let your customers know the approximate duration time to wait for the electronic ticket. Thank you… Read Full Review

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Zowie74's Response to fredodindo's Review

Written on: 22/03/2017

How long did you have to wait? The money has gone out of my bank to somewhere in India and I still haven't heard anything. I've tried ringing and emailing. I'm having a breakdown with the stress of this. Got a bad gut feeling but trying to stay optimistic.

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★★★★★

“Excellent customer care”

Written on: 23/02/2017 by DeangeloCarson73 (1 review written)

Booked a flight on line my family and I,my e-tickets had not arrived a few days later, so I phoned Allison brothers,got someone on the phone almost immediately,discussed my issue,he promised me the ticket would be with me by the end of the day-when I checked my email an hour later it was already there.The manner in which the person handled my call was excellent,he listened to my concern and apologised genuinely-didn't sound like those standard corporate memorised apologies.Happy to use Allison… Read Full Review

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★★★★★

“Your service is excellent”

Written on: 01/02/2017 by Wilson103 (1 review written)

Fantastic customer service, reliable good communication skills and experience. Your way of handling customers at the customer service and giving options was highly appreciated. You are efficient and willing to assist. … Read Full Review

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