Air Tkt Reviews - www.airtkt.com

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Latest Reviews

★☆☆☆☆

“BUYER BEWARE ”

Written on: 06/03/2020 by 312Graves (1 review written)

Worse company. Bought tickets for my son at 3pm. Per them should have received an email with details within 1-5 business hours. Ha what a joke. Emailed them at 10:30p that night got a "being processed" email. The next morning still no confirming email. So me being the person I am cause I don't play bout my money and I'm petty too. 1. Called from my cell phone-never answered on hold 45minutes 2. Sent email requesting email confirmation. 3. Called from landline-circuts busy unable to complete… Read Full Review

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★☆☆☆☆

“Double billed for one ticket, added extra fees”

Written on: 13/08/2019 by Devinj1990 (1 review written)

Purchased ticket on United Airlines, my credit card billed twice--one for airtkt, once for United. Extra service fees and "services" added. Customer service agents struggle with English--not their fault--so difficult to communicate. Probably by design... Suggest dealing directly with United et al. I notice Delta, my usual airline, does not deal with this outfit… Read Full Review

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★☆☆☆☆

“Still waiting for ticket...4 hours”

Written on: 05/10/2018 by veryangryconsumer (1 review written)

DO NOT USE AIRTKT... I have never had an experience like this. You pay for your ticket online and you have to wait who knows how long for them to email you your eticket. BEWARE....I am still waiting for a ticket I purchased 4 hours ago. Is this even legal??? This might end up in court...a word to the wise… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 18/05/2018 by Webervu278 (1 review written)

I booked and paid for two Tickets in Premium Economy Class to Europe, turns out when it was time for me to select my seats they booked me in regular economy. I have been making calls and emailing with their supervisor who has promised me a partial refund. I do not accept that I have to pay 300.00 ticket to cancel what is not my fault.... But, after many weeks I still have ZERO refunded to my CC and the person I dealt with has stopped returning my contacts... 3,400.00 DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Bad Avoid run”

Written on: 21/03/2018 by TiannaHumphrey428 (1 review written)

AirTkt airline reservations. RT flight Sea/Madrid. First time to use AirTkt. Return flight is cancelled. Contacted them to rebook a flight. 15 days of their stalling. The person I dealt with from Airtkt made an an alternate booking, provided Eticket number/Airline conf code. Said "You will receive the airline confirmation by email in 24hrs." After 48hrs I contacted Airtkt, the fellow said "sorry sorry, you'll have it in the morning." Nothing. Waited 24hrs. Contacted them again and a lady says… Read Full Review

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★☆☆☆☆

“The worst experience ”

Written on: 23/06/2016 by Ellierosebraun (1 review written)

I booked at a cheap fare. 3 days later I got an email that said my reservation did not go through. They had already sent me a confirmation. I called and after holding for a very long time that I no longer had a reservation. I went ahead and booked with the airline for same flight and paid $140 more. Then the next day Airtkt called me my flight is good.. They left a message. I called back and was told that flight was not available. I am over it! Better to pay extra and have secure reservations. … Read Full Review

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★☆☆☆☆

“You can call them 24/7 !!!!! Yeah right but only in...”

Written on: 06/05/2016 by Miamuc (1 review written)

You can call them 24/7 !!!!! Yeah right but only in your dreams. they don't like to talk on the phone and when they do (maybe) they are rude as aggression is the best defense. Stupid me I booked with them Miami to Munich. They called back at 8 P.M. my office. Nobody was there of course. They left a message to call back which I did next day. Over 4 hours I tried without a result! 2 days later they email a so called e-ticket and one hour later they cancelled the booking! My credit card payment… Read Full Review

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★☆☆☆☆

“WORST customer service ever.”

Written on: 01/05/2016 by Thorntonvr46 (1 review written)

Please DO NOT do business with this company. Having to wait over an hour on the phone to talk to someone and then they are not able to help you.Was told that someone would contact me never happened. I usually don't do reviews but I don't want anyone to go through the hell I did. PLEASE stay away from this company… Read Full Review

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★☆☆☆☆

“Cancelled my reservation”

Written on: 21/03/2016 by AmelieOliver (1 review written)

Do not use this company. Took my reservation them 4 days later cancelled it because they could not get the flight. Prices had sky rocketed in the 4 days...pathetic...never should have used them… Read Full Review

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★☆☆☆☆

“ BUYER BEWARE!!!”

Written on: 28/12/2015 by Colemank444 (1 review written)

Would not confirm ticket purchase. Stated card would not be charged. Credit card company said they tried to charge card. … Read Full Review

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★☆☆☆☆

“Will never use them again!!”

Written on: 10/11/2015 by conmich10 (1 review written)

I purchased my tickets 8 months prior to my trip which was my honeymoon. When I arrived to the airport the gentlemen at the counter politely said our tickets were cancelled because AirTkt kept trying to reserve our flight so many times that the US Airways computer system just blocked the reservation attempt. AirTkt told me that it was out of their hands because the tickets were confirmed and for me to contact the airline itself. US Airways was kind enough to find us flights to our island… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 26/10/2015 by 330Doherty (1 review written)

We had to change our flight reservation and after hours on hold over multiple days no one picked up. My wife is still on hold as I write. Never never never book through them… Read Full Review

Airtkt's Comment

Written on: 17/11/2015

Dear Customer,
We know that customers sometimes have to wait on the phone due to high call volumes. In such cases, you may contact us through email, Social Media support (such as Facebook, Twitter, and Google+) and live chat on our website. We offer variety of other communication methods such as text messaging, live chat and social networking etc.
Our customer representatives try their best to satisfy each customer and help them with their travel needs.

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★☆☆☆☆

“they should be prosecuted”

Written on: 17/08/2015 by Casey136 (1 review written)

 They are not a legitimate business. Read the hundreds of Reviews on how they have taken money and ruined their travel plans. In my case they booked a reservation with the airline, but then never paid them, so now the reservation is cancelled but they have already charged my Credit Card. I suspect they are selling Credit Card numbers for identify theft purposes. This feels very much like a criminal organization. I don't understand why they are permitted to remain online and prey on… Read Full Review

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★★★★★

“AirTkt.com saved my time and Money, ”

Written on: 13/08/2015 by jacobbCA (2 reviews written)

This is really a helpful site let me share my last month’s experience. I was having trouble with booking my multiple destinations from New York to Los Angeles then to Las Vegas. My daughter was suggesting some other website but I was trying it myself. Every time I would press the button to confirm it would say the flights had been taken. Finally I found a site AirTkt.com where I saw cheapest tickets and last minute ticket to Los Angeles, so I called AirTkt customer care no. I wanted to book… Read Full Review

Airtkt's Response to jacobbCA's Review

Written on: 16/09/2015

Dear Customer
Thank you for your positive comments. It’s always encouraging when customers like you acknowledge the good work of our team. I will pass your feedback to the team. Please do checkout our Facebook, Twitter, and Google+ pages for updates that you might be interested in. Looking forward to seeing you again soon. Thank you

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Airtkt's Response to jacobbCA's Review

Written on: 16/09/2015

Dear Customer
Thank you for your positive comments. It’s always encouraging when customers like you acknowledge the good work of our team. I will pass your feedback to the team. Please do checkout our Facebook, Twitter, and Google+ pages for updates that you might be interested in. Looking forward to seeing you again soon. Thank you

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Airtkt's Response to jacobbCA's Review

Written on: 16/09/2015

Dear Customer
Thank you for your positive comments. It’s always encouraging when customers like you acknowledge the good work of our team. I will pass your feedback to the team. Please do checkout our Facebook, Twitter, and Google+ pages for updates that you might be interested in. Looking forward to seeing you again soon. Thank you

Reply to this comment

Airtkt's Response to jacobbCA's Review

Written on: 16/09/2015

Dear Customer
Thank you for your positive comments. It’s always encouraging when customers like you acknowledge the good work of our team. I will pass your feedback to the team. Please do checkout our Facebook, Twitter, and Google+ pages for updates that you might be interested in. Looking forward to seeing you again soon. Thank you

Reply to this comment

Airtkt's Response to jacobbCA's Review

Written on: 16/09/2015

Dear Customer
Thank you for your positive comments. It’s always encouraging when customers like you acknowledge the good work of our team. I will pass your feedback to the team. Please do checkout our Facebook, Twitter, and Google+ pages for updates that you might be interested in. Looking forward to seeing you again soon. Thank you

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★☆☆☆☆

“A Grossly Unprofessional Experience”

Written on: 11/08/2015 by asdfasadfad (1 review written)

When comparing flights, I saw a flight on AirTkt that was about $150 less than the next lowest airfare. I was skeptical and tried the site. First warning, the advertised flight was "no longer available" when I chose it. No worries, the next flight was actually a bit better even though it was $11 more. Warning #2: Received an error message that something went wrong in the processing and was instructed to call a booking agent. Upon calling the booking agent the first time on an "800" number, the… Read Full Review

Airtkt's Response to asdfasadfad's Review

Written on: 24/08/2015

Hello
Availability of seats directly come to us from the airline and may be no longer available at any time without notice based on demand. The amount of time it took you to search and purchase the ticket, the airline may have changed the fare or the class of service may have sold out.We monitor the fares closely and make every effort to keep the fares displayed on our site as current as possible.Due to summer season and low airfares, we experience high call volumes and sometimes the customers have to be on hold.In such cases, you may contact us through email and live chat on our website. And our customer representatives never hang up but they try their best to satisfy each customer and help them with their travel needs.

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★☆☆☆☆

“Absolutely Terrible Company ”

Written on: 10/08/2015 by mlroymac (1 review written)

Any person with any common sense at all, will avoid this frim like the plague. Once you book your flight, it is nearly impossible to contact them again by phone (unless you want to change your flight so they can extract even more money out of you) and getting a response to your emails is literally impossible. To make a long saga short, I ended up having to buy a second and completely separate return trip ticket at a cost of an addition $948 dollars because I needed to return earlier than… Read Full Review

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★★★★☆

“AirTkt is very good site”

Written on: 03/08/2015 by Samantha7878 (1 review written)

I highly recommend AirTkt.com for booking last minute flights. It was really a wonderful experience with them. Travelling last minute I didn't except to catch my flights that day but I was shocked to know how they handled my uneasy situation WHEN I had no ticket. but representatives of this company didn't give up until they booked my tickets. I received an Email and then phone call to confirm my number and seat. the process was fast and was really unbelievable. Thanks to the all… Read Full Review

Jacobbca's Response to Samantha7878's Review

Written on: 12/08/2015

True , I realized the same good services

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★☆☆☆☆

“purchased a ticket on June 8th called the airline to...”

Written on: 14/06/2015 by Owen1978 (1 review written)

purchased a ticket on June 8th called the airline to get some information about the flight on June 10 they had nothing in the system they used the reference number, name and credit card. So I called the Ticked agency and get a verizon message saying the server is not available. Then I call the airline on June 11 and come to find out the travel agency canceled the flight on June 9th, even though my payment is good. So I Strongly do not recommend anyone use this service!!!! BEWARE… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 10/06/2015 by Urield1988 (1 review written)

My friend purchased a ticket from this website and I have done the same but when I want to cancel the ticket I got no respond from them. Also when I called bank of america they can not confirm the money goes for real "united airline" or a one in Hawaii !!! btw I am waiting to get my refund back from them except $10 for the agency cost. forget about this website!! they have an awful customer service !!… Read Full Review

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★☆☆☆☆

“Worst customer service ever!!”

Written on: 01/06/2015 by Kamehameha (1 review written)

While the ticket price might be around 10 to 20 dollars cheaper, I received an email from them to confirm on my credit card billing verification. I was put on hold for 40 minutes and the phone dropped automatically, then I was on hold for another 20 minutes and it dropped automatically, then I had to call again and waited for another 30 minutes to be able to talk to someone again so they can put me on hold again. Very depressing service quality. Totally not worth the savings. I can only imagine… Read Full Review

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