Havana, Hotel Hotetur Deauville

We had 11 nights reservation over the Easter 2005 at Hotel Hotetur Deauville. Because of fog on Charles DeGaulle Airport in France our Air France flight from Heathrow was delayed in Paris for one night. We sent the Horizontes company in Spain as well as their offices in Cuba an email where we explained our situation in detail. We even managed to call the reservation of the hotel and explain to them that we were stranded in Paris for the night but would arrive the next day. We were told not to worry, our room would be waiting for us the next day. When we came the next day they however told us everything was fully booked and they couldn't do anything for us. If you don't want to be standing on some street in Havana in the middle of the night like us when every hotel in Havana is fully booked, stay a long way from this disgusting hotel and its Horizontes chain.