Walsall, Village Hotel

I have just experienced a very poor service with Walsall Village Hotel leisure centre.

I was about to move out from Walsall when I've read I had to give 1 calendar month cancellation notice. So I came to cancel my membership in the middle of March when I have been advised I needed to provide my new tenancy agreement as evidence of moving. Since I was still looking for a place, I have been told it' was alright to provide before 20th of April (as it's a date when they start processing the payments for the next month).

I brought an appropriate evidence couple of weeks later (in April) and it's been accepted. I have been told my membership expires at the end of April and no further payments were to be made. A week later I got a letter from them saying my membership would be cancelled on 01.06.14 and last payment would be made on 01.05.14.

I have discussed this situation with the membership administrator. She basically said it did not matter what they promised me verbally, as I had to give 1 calendar month written notice as per contact.

Be careful with them and do not believe a single word they say. OR JUST STAY AWAY FROM THESE LIARS!