Scarborough, Wrea Head Hotel
Value For Money
Scarborough, Wrea Head Hotel
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User Reviews
Value For Money
The First Problem At The Wrea Head Hotel In Scarbo
The first problem at the Wrea Head Hotel in Scarborough was on the first morning, when the shower head was found to be broken and almost unusable. I reported this to reception around 8am that day to be told that "yes, some customers have reported low water pressure on that floor, and the shower was de-scaled at the end of last year". I pointed out that it was not a matter of water pressure or scale but a faulty shower unit, and a note was made accordingly on a scrap of paper.
We returned to the hotel at 5.30 that afternoon to find nothing had been done. More to the point, I went back to reception to report this, and the lady who was on duty at that time was studying her computer screen, did not look at me or stand up, and just said "can I help?". No apology or explanation, and there followed a discussion amongst all available members of staff as to how to resolve this. I suggested replacing the head, and it was eventually decided to remove one from another room. That solved that problem, but the whole day had been available to buy a replacement shower head.
On the matter of the room itself, it was a very pleasant large room, but the inside of the window was filthy with black mildew along the inside top panes, and it has obviously been there for many months. One of the curtains was hanging off the rail. The bathroom extractor fan high in the ceiling was very very noisy when first switched on, and it was so blocked up with dust, it had obviously not been cleaned for years. The level of lighting in this area was extremely poor. The quality of the toilet paper and supplied box of tissues was about the cheapest available. The attentions of the room service was minimal, and not even the bed was made properly, and the bathroom appeared untouched.
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Well I wrote, by post, to English Rose Hotels, the owners of Wrea Head the day after I returned. Two and a half weeks later following an email prompt from me I received a reply which basically thanked me for bringing these matters to their attention but no offer of compensation or a complimentary weekend at another of their establishments! Probably just as well!
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