Cambridge City Hotel

I stayed at the Crowne Plaza Cambridge on the 4th of February 2012. I booked over the phone and stated that I wanted to pay cash. They said this was fine. So we check in on the 3rd at around 5pm, upon checking in we had to give one of our cards, so my boyfriend gave his and we were told that this was because incase of damage etc and NO CHARGE will be put against the card. We then went to the room dropped of our stuff and then went out for dinner, while we were in town my boyfriend checked his balance as he was paying for the dinner. He noticed quite a lot of money was missing. Upon returning to the hotel i questioned this at reception and asked if they had taken anything out and they said no we were paying cash. So the next morning we checked out and paid £145 cash and recieved and invoice that stated £145. To my utter shock today my boyfriend called me and explained that he had been to the bank and that £195 had been taken from Crowne Plaza. I immediately called Crowne Plaza and asked them what was going on? I got put through to a manager and explained my complete dissapointment. She explained that when we give our card on checking in money does get taken out and gets put back after 5-7 days after checking out. How ridiculous. This not only wsn't explained, I then asked staff there. Crowne Plaza have took £340 of our money and it wasnt even a brilliant stay. I am currently persuing a complaint and will hear back in 48 hours. If not will take this further. My boyfriend is down £195 and at our age cannot afford that and now has to wait till the 10th of Febraury to get this back. It is horrendous. Do not stay here ever. They are cons.