Nerja, Hotel Balcon de Europa

We have spent many holidays in Nerja over the 15 years with the last three stays at the Balcon De Europa. However, on the last two we encountered problems with the 'bill' when leaving the hotel. The first time we had two more guests added to our account ! The second (and last) time we had no account with the hotel but paid cash for drinks. However, on leaving we were presented with a bill for use of the telephone in our room. We made no calls during our stay - not even with our mobile phones! The receptionist was adamant that we pay the bill and made no apology for their mistake. We refused, and on returning home the hotel was contacted by e-mail (twice) and eventually we received an apology admitting their mistake.(The call was made from an adjoining room). We have just booked another Nerja holiday but this time at another hotel. The Balcon De Europa have lost two customers due to the intransigence of a staff member.

I felt that the some of the reception staff could maybe come across as rude and arrogant. I would not recommend.

Not only was the hotel a huge disappointment but they had double booked our room on arrival. We had paid for a room with a sea view, through the booking agents World on a Plate.

On arrival however, we were told that all the rooms with sea views were taken and had to spend our first night in what can only be described as servants Quarters, directly opposite a very noisy Irish Pub.

The following day we were finally given the room we should have had but we had to wait hours for it to be prepared and that day was practically wasted.

They told us our room would be ready by 12 noon but had to wait until about 2pm.

On departure they tried to charge us for 7 nights of parking, despite removing the car from the hotel car park after two or three nights and parking it in an open area of land reserved for free parking.

As for the hotel - might have been nice thirty years ago?