Cala Blanca, Cala Blanca Apartments

We booked to go Cala Blanca Apartments on 29th July and flew 18th August 2007 (3 weeks later). It cost £1519 for 1 week for a 2 bedroom apartment! Sun4u.com arranged flights, transfers and accommodation. We were told to pick tickets up at airport as we were so late in booking it, arrived a B'ham and queued for 1/2 hour to get tickets only to be told it was a ticket-less flight! On arrival at Menorca we were given a company contact name, after searching for 1hr were told that they no longer dealt with SUN4U and hadn't since the beginning of the season so how did SUN4U book it? So we asked an English rep to call the emergency telephone number for us as they only spoke Spanish, only to find out it was someone's home nothing to do with transfers! I called Sun4U, they seemed not interested, so we had to get a taxi! On arrival at Cala Blanca Apartments, there was no reception - NOTHING! A Spanish speaking tourist showed us to a piece of paper stuck on the wall with all new arrivals names on, the key was in the door! After lugging our cases up the stairs we found neither a balcony or a terrace, but just a small area covered in green moss and ants, a mop and a bucket, a table and 4 chairs! Inside it was quite big with two bathrooms a living area with one sofa (no good for a family of 4), 2 rings - no good for Self Catering - No kettle, no toaster - NOTHING! - apart from a tin of mosi/ant spray! The light switches were hanging off in the bathroom, the tap in the kitchen fell off if you put it on too fast! There were dead ants stuck to both bathroom walls, sure sign not cleaned properly. Ants running up the walls, the fridge was frozen up, the bath was disgusting. We had to go and buy some cleaner. There are no fans as advertised, the drawers had the bottoms falling out. Because there was no reception, there was nowhere to complain! - you had a safety deposit box in your room, but what good is that without a key? As the cleaners did not speak English, we were told by a resident who arrived on the 2nd from last day of our holidays that the reception was a bus ride away in Cala Santridum - ideal? Not! The pool was cleaned on the last day we were there. It was very small, which isn't a problem for kids but when it is not clean it is no good. We called Sun4U twice a day for the first 5 days, they just weren't interested! So be warned, this hotel is a waste of your money. Cala Blanca itself it too quiet for anyone with kids, mine are 12 and 10. There are only 4 restaurants and 1 bar. We were told by a English waiter that 2 years ago Cala Blanca was really busy, but now it is the most quietest place on the island with nothing to do and subsequently most places have gone bust!