Marsa Alam, Brayka Bay Reef Resort

The Brayka Bay Reef Resort is advertised as a 5 star, but is not. Here is a bit from the complaint letter Thomson could not be bothered to respond to... 'you crammed us on a flight with Astraeus. Almost six hours on a plane without any inflight entertainment whatsoever!! There was a lack of water on this 'all inclusive 'site. We got a bottle each on our first night. After that we were expected to fill up our bottles at water fountains. What kind of all inclusive service do you call that from a 'five star 'hotel? On top of that, you advertise the room as having a minibar. An all-inclusive hotel with a minibar should mean that it is stocked. This one had water in it for one night and that was it!!!! Therefore it is called a 'fridge 'and not a minibar.My wife and I are lucky enough to have been to several officially rated five star hotels. For the all-important food and service, this place should get a 3T because it is ever so slightly rubbish. Here are a couple of examples:Every meal time we had to clear our own plates from the table and put them onto a neighbouring table. Otherwise they would not get cleared.We all decided to stick to vodka and cola and ordering that was a challenge. None of the fancy cocktails here 'not even a cocktail list! The bar tenders did not have a clue and the service was invariably slow with no 'to the table 'drinks. There is plenty of staff to ensure a good level service 'but half of them do not work. The blue shirts just sit by the bar and do nothing and the white shirts supervise the blue shirts 'and do nothing! n.b. they do not like it if somebody asks them to get a drink!!The food was a choice of either bbq, bbq or bbq in various guises. And it was all pretty much rank. Oh, you also had to queue up for water for the table!! Classy place this one.Our rep, Mr personality of the year 2007, tried to mitigate. He almost made me feel guilty for complaining! Naturally we could not wait to get home. As we boarded the transfer coach we were comparing notes with other disappointed guests.