Raileasy.co.uk www.raileasy.co.uk

I booked 4 day return tickets. With rail easy I paid £75 which broke down as £69 for the tickets + £6.90 for booking fee and credit card charge. £75.90 in total. I reserved 4 seats together. or so I thought.

On printing the booking I noted 1 seat was 30 seats away from the others!

When collecting the tickets The station employee informed me They would have charged £42.

I subsequently checked other online sites. - all charging in the region of £42 - £46

iF you want a refund from rail easy they charge £10 admin fee And insist on recorded delivery which is in the region of £7.

Following an email dialogue they are clearly untrustworthy in their use of terms and conditions.

I do not trust them not to claim some other terms and conditions which I would not have known about and therefore not get my refund.

I feel ripped off.

I wish I had known that their claim to have cheapest tickets awas a lie.

I booked a return trip with Rail Easy. In the timetable they sent the train departed at "7;5" and arrived at "9:04". So I thought the departure time was 9:50. When I arrived at the station with my 5-year-old and 2-year old I found out that the train was at 7:05.

I had to buy new very expensive tickets. I wrote to then to complain and they did mot respond to my email.

I am looking for a way to make a formal complaint.

After I made the error of booking a trip which would involve more than 2 changes, the farce began. After making a booking, my child was unfortunately unwell and I wanted a refund. I was told as per terms and conditions, I couldn't get a refund unless I effectively rebooked within a 28 day period, therefore paying them again, then waiting up to another 28 days for a refund. Most annoyingly, you have to use an inappropriate premium rate number, charging over £1 per minute or e-mail them with ridiculously poor response times.

I would not recommend this organisation to my worse enemy. Avoid like the plague!

This was my experience:

I had my purse stolen on the Thursday before Christmas and this contained all my cards, including the one I had used to book my ticket from Paddington to Llanelli.

On the Friday morning I called up Rail easy customer services (@£1 per min) to exaplain the situation. I was told the policy is not to offer refunds, but that I may be able to print one at the station. It was Christmas, I had o money and wanted to see my family so I borrowed the bus fare to Paddington from my flatmate and headed to Paddington in the hope that they could print the ticket., taking alternative ID with me.

The Great Western staff were very helpful, but explained that they could only print the ticket if Raileasy released it into the system. So I call Raileasy (fortunately using the station’s telephone) to ask them to release the ticket. What followed was like a little Britain sketch (Computer says no)

Great Western (GW) put forward a number of solutions to the problem that other booking companies like the Trainline and national rail use (so it is possible!)

GW: You just need to put a note on the booking system to say customer lost card so alternative ID required and we can print the ticket

Rail Easy (RE) : No facility to do that

GW: We can accept a fax if you want to send one to say customer lost card/alterative ID required

RE: No facility

Me: What about an email?

RE: No facility

GW: Well how long will it take to issue the refund?

RE: 2 weeks (and they charge £10)

Bearing in mind it was the Friday before Christmas and I was literally stranded with no ticket back to see my family for Christmas and not even the money to get the bus back to my place in Streatham- I was pretty desperate. But there was no season of good will from Raileasy. Luckily the staff at Great Western were a lot more sympathetic and allowed me on to the train.

It wasn’t a case that you couldn’t help me, it was the fact that you didn’t want to help.

I had been putting off booking tickets to London because I couldn't face the trawling through prices,times and best deals etc. we also wanted to travel 1st class at least one way as it was a special birthday treat but wanted to do it on the cheap! I found Raileasy's site as easy - if not easier- to use as any of the major ones and found the prices better. I was able to specify all kinds of features for our seats, coach and so went ahead and booked. THEN I READ THE REVIEWS! Oh dear! As we're not travelling Until October I was bracing myself for all kinds of hassle if the tickets didn't arrive ( I'd paid to have them sent), but no worries they arrived today which as I only booked yesterday is BRILLIANT service! I'm happy with the price ( my friend had a Railcard so hers was £20 cheaper!) and can only presume that other reviewers were unlucky.

I bought 5 tickets from Raileasy and was overcharged by over £50 from what I could have paid at the rail station kiosk.

they said they offer the same price as the rail company - they don't- I even offered to meet them at the rail station to show them

they then said it was higher due to underground travel, - again not true - I sent them a link to show that the price included underground travel.

IF you complain, email them, they charge £1 per minute on normal phone lines

I recommend you buy tickets at the station kiosk, they are duty bound to offer you the cheapest price.

I have been searching around for a good deal on train tickets for two of us to edinburgh and found raileasy.co.uk who seemed to have cheaper tickets available and for when we wanted to travel. booked and paid quickly and received all information via email so i just need to collect my tickets at the station. good company will use again.