Greenmotion Stansted - www.greenmotiom.co.uk

Arrived day late due to flight restrictions I was told the small car was not available but if I paid additional8€ per day I’d be a car. Turns out to be a small car as originally ordered. Agreed to bring car back at same time 5pm and was then billed for extra day.

Have hired cars for 20 years in Greece and never had this. Happen to other traveller I met who hired from Greenmotion. To get additional fees when arrive. DO NOT BOOK WITH THEM Get old battered cars also. Dreadful service trying to charg extra constantly. Never again

Absolute shocking service. Rude, ignorant, obnoxious staff.

Painfully slow and unprofessional set up.

The reasons why prices are low becomes clear when you arrive.

You have minimal flexibility on hours of hire, limited inclusive miles per day. you have to valet the car yourself before return, sensible insurance excess is often more than the rental cost!

DONT HIRE FROM THESE PEOPLE.

Green Motion: I booked online with Rentalcars.com: On arrival when doing the usual paperwork I was offered for the sum of £20.00 to return the vehicle empty, they told me that the car was half full of fuel: I refused the offer and was told that they could reduce the sum from £20.00 to ten. I then smelt a rat and on checking the vehicle it was empty of fuel.

When I complained at the service desk I was told that I did not know how to read the petrol gauge. After a 30 minute wait they agreed that the vehicle was empty: They told me that I would not be charged £10.00 for the fuel, as it was supplied empty of petrol.

When I received the credit card statement I was charge ten pounds for fuel.

I complained to Rentalcars.com, but they are not going to do anything.

Be very careful renting with GreenMotion, check that it has the petrol as stated on there paperwork, check your credit card statement carefully.

Good luck

Avoid this f*ckning Company.

They are full of hidden fees and adds admin fees on eveything.

I hade a clame of £200 for over charging that I probably never get back!

NEVER NEVER NEVER NEVER NEVER NEVER again!!!!!!!!!!!!!!!!!!!NEVER NEVER NEVER NEVER NEVER NEVER again!!!!!!!!!!!!!!!!!!!NEVER NEVER NEVER NEVER NEVER NEVER again!!!!!!!!!!!!!!!!!!!NEVER NEVER NEVER NEVER NEVER NEVER again!!!!!!!!!!!!!!!!!!!NEVER NEVER NEVER NEVER NEVER NEVER again!!!!!!!!!!!!!!!!!!!

very Long, complex pick up process out of a hotel room.

They don't give the car with a full tank, this makes it difficult to give it with the same level of petrol.

The insurance is with a third party. It his means that if you have an accident you will still need to pay and get the money back yourself from the insurance.

I recommend to avoid this company if you are not an experienced traveller !

The car was excellent, the shuttle bus was excellent and the staff were pleasant. Although this is the first time I have ever received the keys to a hire car from the boot of a van in the car park that was not a problem. What really annoyed me were the requirements listed in the Greenmotion conditions. The terms of hire stated that various mandatory documents must be produced:- a driving licence and credit card is normal and that is what I have always produced for all previous hires with a variety of hirers. Greenmotion also required a credit card statement (!) and a utility bill dated within the last 8 weeks (!!). I receive annual utilty bill statements so that was a problem. I was concerned that I would not be able to get the car - these "mandatory documents caused me some stress - so I brought along another credit card statement and a pension statement. I also had to log in to the Vehicle licencing authority and obtain a code which had to be produced for Greenmotion. When I arrived at the office to pick up the car I only had to produce the driving licence, credit card and code from the DVLA so my concern over correct documents was completely unnecessary. Greenmotion was cheaper than Hertz but for me, the unnecessary complications will be a big deterrant to booking with them again

The office is located offsite in Hilton. Collection is ok but very slow. Handover of car is SLOOOW. Return of car is SLOOOWER. They did seem determined to find a problem with the car when I returned it.

As I was travelling from overseas with my young daughter, I made all the car rental arrangements online before arriving in the UK. The car rental from GreenMotion was easy and straightforward. I would use them again and I would recommend. We were offered an upgrade but we would have been happy with the original request for a smaller economy car. It is a slight inconvenience going to the Hilton instead of the car rental village.

I would never go with this company again, everything was fine lady was very nice car was great, then got home, received an e-mail regarding a fine, which if i had been given the chance would have contested it, the fine was for £40 but instead of given the chance to pay myself, after the e-mail was sent on 30th may they took £96 from my bank on 1st june, so be careful what you sign for even when you had a verbal agreement that you would pay any fines myself, which was the suggestion given.

very helpfull as always, the car was amazing.

we took out exter riskfree insurans, well worth the exter money.