Alpha Car Rentals

In July 2023, I rented a car through Alpha Car Hire. During my travel in Brisbane, I was involved in a car accident where the back of the rented vehicle was crashed into by another moving vehicle. I then submitted relevant evidence to support that the other party was at fault. Initially, Alpha Car Hire committed to not debiting any excess since there was clear evidence that I was not at fault, and the Client Service had left a note in their system for future reference. However, when I returned the rental car at the airport, they changed their statement and said they had to debit my credit card for the excess of $X000. I didn’t have sufficient time to reason with them because I had to board a flight heading back to Perth.

The General Manager at Alpha Car Hire later explained that they must recover full payment from the at-fault party before they can refund me the excess, and that this “will be finalized in 3-4 months” (i.e. by 9 March 2024). It has now been 8 months since the accident, and I have followed up on several occasions (as attached) but did not receive a response. I am writing this review to share my experience with others so that you might be aware of the same challenge in getting your money back should you decide to hire a vehicle through Alpha Car Hire.

Service was very good everything done and delivered as promised,would have given 5 stars,but to be honest wouldn't have a party just for a car rental or whatever!