DriveSmart Car Rentals - www.drivesmartcarrentals.co.nz
Value For Money
DriveSmart Car Rentals - www.drivesmartcarrentals.co.nz
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User Reviews
Value For Money
Crappy Cars And Even Worse Service
I used this company twice and both times i was amazed at the really bad cars they gave us and at their disorganization.
The first car smelled like urine and had no radio. The second's passenger window didnt open. Both times we ended up having to wait over 1 hour because they didnt have a car ready at the agreed upon pickup time.
The prices are good but not if you factor in the time you will lose and the discomfort of driving cars that smell like pee or dont have functioning windows.
Avoid This Company
Hi there,
This company charged us other customers bills off our credit card while on holiday therefore our credit card was overdrawn. They were all talk about resolving the problem 'immediately' but nothing was done, and the money took a fortnight to be given back.
It was soooo terrible - any company would be shut-down I don't know how they get away with ripping so many customers off!
AVOID THEM - OR CHECK YOU CREDIT CARD STATEMENT ASAP!
The car was a wreck too - looked like it had been saved from the wreckers!
Terrible Service, Terrible Product
where to start? they said they would pick us up from the airport in 10 mins... 45 mins later we called them as they were nowhere to be seen! when we arrived we had to wait as the mechanic was putting in another battery. they shuffled papers around had no clue with anything. they took a deposit from our credit which they have not refunded yet and now we are paying interest on! when we started the car it only had a 1/4 tank of gas! we mentioned this and he said ' oh just return with 1/4 tank that should be fine... fine? how do we know how much gas to put in a tank to make it up to 1/4?
all in all this experience has been awful/. I would never ever recommend them to anyone. in fact it is more buyer beware!! I really hope the Auckland airport has taken down their flyiers after we advised them of our experience.
We are sorry you had a poor experience. We have changed our staff since your hire and put in different procesess to avoid future problems you have raised. Drivesmart no longer takes deposits from credit cards and only preauthorises for an insurance excess where that option is selected by the customer. As is common practice amongst rental car companies. All outstanding monies have been refunded. I agree with you that if you waited 45 minutes, it is an unacceptable time to wait and i too would be anoyed as we are only 5 minutes from the airport. Fortunately the staff and procesess have changed so future customers wont have the problems you experienced..
Value For Money
Avoid This Scam At All Costs
After picking up the car I drove into auckland city and found that none of the doors would lock. The electric window switch came off in my hand. I drove back and they were unapologetic. The next car was fine.
HOWEVER. It took me calling them every day for 3 and a half weeks to get the security deposit back they said would be refunded "instantly" on return of the vehicle. Its been over 2 months and I'm still waiting for the 2nd smaller deposit. Only hire a car with this company if you can be bothered working extremely hard to get your deposit back. This is a scam, straight and simple. For more information check out the stories from other extremely angry customers on the facebook page 'DriveSmart Car Rentals'.
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