Bouden Coach Travel - www.boudencoachtravel.co.uk

Honestly, this company completely ruined our time away.

Not only ridiculously late picking us up (3 hours) the driver then requested a 45 min break (legally understandable but after waiting that long wondering if we were ever getting picked up - we were quite ‘miffed’ to say the least). All through this time of waiting we had no correspondence apart from 1 email at 9.30am to tell us that there was a 90 minute delay. Once 90 minutes came and went, we rang the out of hours line which was not manned, All social medias, emailed, even called the guy who took us down and there was no response. The mini bus did not turn up until gone 2pm & then miraculously when we got picked up we ended up getting replies. Funny thing was the driver told us that his manager had been on the phone to him to tell him that he had 45+ missed calls.. so obviously was ignoring us.

The driver also had no knowledge on how to work the air conditioning, leaving us absolutely sweltering on a very long journey home.

Furthermore, 30 minutes from our first drop (there was 2, the second drop was another 1hr 30min from our first drop) the tire blew (no one’s fault understandably), but the driver had no protocol of what happens in this situation, in fact, we even had to tell him to stand behind the barrier to stop him from getting killed on the m40! He told us that he had called his manager who was getting someone to come and fix the tyre? No recovery company, or any thought on how we were all going to get back home. We all had to get picked up by 3 different vehicles (some having to travel 1hr 30 minutes to come and rescue us), to be able to get back to our final destinations. We messaged the driver to ensure he got back safe but he was still waiting for someone 3 hours later. Which just proves the lack of organisation throughout all aspects of the company.

Time & a lot more money than we anticipated was spent during this time. The extra cost of having to wait around for 5+ hours and then finding our own way home after paying £900 for a 2 way journey is ridiculous! No compensation or apology has been made, we were told to wait for a response from the companies director which we haven’t had. We’ve given them the benefit of the doubt to sort this issue privately but as they haven’t been able too I feel people need to be aware of the sheer lack of organisation, communication, compassion & care.

I would seriously re-consider using Bouden Coach Travel for journeys - especially long haul. THEY ARE NOT RELIABLE

From booking to the actual journey nothing was too much trouble. The coach arrived on time and was of excellent quality. We are so impressed we have booked a further two trips with Bouden Coach Travel. Well done and keep up the good work.

We used Bouden travel to take us to Liverpool and collect us the following day! Ali was our driver, he was fabulous. The poor man had to listen to us blast music but he didn’t complain. Luckily for Ali we wasn’t in the party mood the next day! Lovely driver, arrived on time and couldn’t do enough for us. Prices were very competitive, will definitely use again!

A big thanks to Bouden Coaches and our driver for chauffeuring the party of 9 of us round Birmingham and Sutton Coalfeld on my chum Jamie's 40th birthday treat . He was a super steady driver with a very cheerful and polite professional approach. Brilliant thanks got us tto all our destinations in perfect time and it made for a stress free weekend where we could sit back in relax in the comfort of the bus. Well done and thanks again. 

we like to thank Mr Bouden and all his staff for the very excellent service, very orgonized; for our sweeden agenzy is the best Coach Travel that worked with.

All my group feel very sodisfied and happy for the service. we reccomend it of course.

for all kind of group: children, adults,students, manager....

don't esitate to contact there because all staff is at your desposal for any need thy are very prepared, kind and helpful.

Thanks very very much for havin assisted, we hope you a good luck and we return to travel with you as soon as possibile because you are our favorite in london and all united kingdom states.

We hired an executive coach for a business trip to Manchester . The driver picked us up on time and been very polite at all times..

The coach was very clean driven well and 25% cheaper then any other quotes i had.

I have had good feedback from members of the group and we already booked our next trip in August this year with Bouden Coach Hire