Click Transfers - www.clicktransfers.co.uk
Comfort of journey
Customer Service
Easy to find
Click Transfers - www.clicktransfers.co.uk
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User Reviews
Left Stranded . Do Not Use
On arrival at Tenerife south airport (at almost midnight), I discovered that 'click transfers' had gone out of business and had not informed any of their clients including myself. I ended up having to pay €80 for my transfer to the north. I am unable to recoup any of my expenses. APPALLING COMPANY.
Total Disaster At Airport
On arriving at desk 4 at tenerife airport a man approached our party of 11 people and told us there was no transfers to our hotel as company had gone into liquidation but he assured us that he was able to do transfers for us if we paid him 110 euros for a return trip this we stupidly did he gave us a receipt with a different name on it yes he took us to our hotel but when the time came for us to get back to airport there was no transport available when I contacted my insurance company they said this needs to be put in police hands Do not give any money to a man who approaches you at desk 4
Punctuality
Easy to find
Comfort of journey
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Value For Money
Do Not Use - Wasn't Picked Up For Departure Transfer
No departure pick up. After various calls from the receptionist and myself we found out the coach company would not pick us up as clicktransfers owe them a lot of money and they no longer deal with them. We had no warning from click transfers and it was too late to book our transfers with any other company. Totally ruined our last evenings plans and cost us a lot of money.
Punctuality
Easy to find
Comfort of journey
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Value For Money
Do Not Use Company Has Gone Bust But Still Taking Bookings
We arrived at Crete Airport to be told the company we had transfers with had not been paid so we had to pay taxi to & from airport to hotel at a cost of over 100 euros. Emailed and tried ringing but phone no longer rings and they haven't replied to my 3 emails. Shocking company DO NOT USE
Punctuality
Easy to find
Comfort of journey
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Value For Money
Left In Limbo
Went to Stalis in Crete in August, where our private transfer was waiting for us and drove us promptly to our Hotel. After 12 days holiday I checked my emails and asked the hotel to check to see if I return transfer had been confirmed nothing, left it until the next day, still nothing so I emailed Click transfers and rang and left message, heard nothing back, phoned the local number no answer but left a message, 4 hours later they text messaged us back saying unfortunately they would not be picking us up as they had not received any payment from Click transfers. Lucky our hotel helped to find transport but we had to pay out again.
On return home I have tried ringing Click and emailed several times to which I only get we are not human here is your number, we will be back in touch, the first of these was the 8th of August 2016 and still not heard anything from Click, hence this warning !!!!
Disgusting
After being deserted in Kos late at night. No transfer had been arranged. We had to get a taxi. They promised to refund money. Cannot contact them by phone or email. DO NOT USE THEM......
Punctuality
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Comfort of journey
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Value For Money
Didnt Turn Up
We was left waiting outside hotel after ringing and confirming pick up time and no one turned up we was told they had gone bust and had too pay for taxis to airport with hour too get there!!! Never again
Clicktransfers Are Apparently No Longer Trading
Having tried unsuccessfully to contact clicktransfers (after paying for my transfers!) I e-mailed the shuttle company (in Malaga) directly and was advised that clicktransfers are no longer trading, and that my booking would not be honoured.
Punctuality
Easy to find
Comfort of journey
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Value For Money
Did Not Show
THIS COMPANY ARE INSOLVENT THEY DID NOT PAY THEIR SUPPLIER SO THEY WOULD NOT PICK US UP WE COULD NOT GET THROUGH BY PHONE OR E-MAIL DO NOT USE THIS COMPANY YOU WILL LOOSE YOU MONEY JUST LIKE US.
Customer Service
Shocking Company
Still taking money off people and leaving them stranded at the airport.
Q&A
Are click transfers reliable and safe to travel with?
Absolutely reliable and safe. We've used them a few times & they've never let us down.
Why do I have to get picked up 3 hours before my flight? I have booked a private transfer and have hand luggage only. It should only take about 30 minutes to get there. I would rather spend more time at my AI hotel than sitting in an airport.
It does sound a long time i know, i have been in this situation on many occasions.On one occasion i decided that i didn't want to get there 3 hours before, so i caught the train to the airport.Never again,i didn't leave myself enough time,it took longer than expected, the departures was further away from the train station than the arrivals and i ended up racing around the airport panicking and i just about got to the gate with a minute to spare before it closed and made myself ill in the process.So needless to say i would rather be there early.If the transfer picked you up an hour later and there was an accident or traffic jam and you missed your flight that would not be good business parctice, so they cover their rrrrs so to speak.
Why did I have to wait for a number of other planes to land to fill the bus, the transfer was about 70 mins but I had to wait at the airport 45 minutes before we set off. Missing my transfer to the villa. Had to book into a hotel for the night. I must say if I had known that was going to happen I would not have booked it. Anyone else experienced this?
Hello,
I have used Click Transfers on a couple of occassions, as do my parents, and to be honest I have found that the waiting times seem long, despite where I travel. It is very frustrating particualrly if you are on a evening flight and by the time you get to the hotel, the restaurant has closed.
With another company I also use, albeit more expensive, they will ensure they do not hang around for other flights, particularly if it is evening or it is a short shuttle time. I wish click transfers did the same. Another company also took me once to my hotel by taxi as I complained whilst there that I had been waiting over 40 minutes. That is good service. Having said that I did complain to click transfers on one occassion and got fully refunded which is also good.
In click transfers terms and conditions though it does state the following:- The maximum waiting time for shared shuttle transport is one hour from locating the supplier representative after claiming baggage. Complaints about waiting for less than one hour will not be considered by them.
Hi. I have booked with this company a number of times and have been very satisfied with them. This time I am needing to changed details of accommodation and am unable to get any information from them in how to go about this. I have emailed them twice but have not as yet had a reply. Can you help. Thank you.
Had a similar issue with them and e-mail in that I e-mailed them several times over a number of weeks without a response, even though they opened the e-mail.
Decided that this was not good enough and went elsewhere