Cabhit - www.cabhit.com

AVOID AT ALL COSTS!!! 

I'm a producer from New York who has a 1 year old son. I never ever write reviews as I just don't have the time. In this instance I'm compelled to write a review to WARN OFF ANY FUTURE CUSTOMERS. I booked a week prior to my flight as I have a 1 year old baby and needed a car seat and was travelling alone with no phone service as my american number does not work in the UK. I even sent a reminder email asking them to meet me in arrivals as I would not have a phone! Everything was prepaid. Upon arrival NO ONE was there to meet me and my baby. I tried to call customer service on skype but they do not accept no caller id so I had to ask a stranger to use their phone. When I rang I was met with the most abuse ever. The cab company that Cabhit employ, after I told them this was poor service, proceeded to abuse me and told me if I was going to complain he was going to cancel my booking as "i had no idea how busy they were' then he hung up!! Stranded and fighting off tears as the company I had already paid for was so horrendous I was forced to pay more money and illegally carry my baby in the backseat of a private taxi company to take me and my baby to our hotel. Upon arrival at the hotel I immediately rang Cabhit and they started arguing with me about what the taxi company said happened!! Never have I been in more disbelief. I'm a mother travelling alone with a child and I apparently cancelled the only safe and legal way of transporting my baby to the hotel at an extra cost. It's insane and completely ludicrous but I have given up trying to may sense with anyone that works at Cabhit or the taxi company they employ. I emailed them and all they did was forward my email to the cab company that cancelled on me. ABSOLUTELY INSANE!! Quite frankly this is not worth my time so I have been driven to write this complaint. More to follow!! AVOID AT ALL COSTS!!!!!!! THEY ALSO REFUSED TO REFUND ME. I don't even care about the lost money i just want this business shut down for how they are!!

Smooth journey, Cabhit is really the best taxi network for airport transfers across the UK. Also, If you are looking for a taxi with child seat, Cabhit is the best in UK among all.