Thai Airways International

I have flown with many airlines and rate this amongst the best if not the best.

They only get let down by 2 things:-

1. their ground staff in the UK are with Air Canada and not very good

2. the prices are way too high unless you are very lucky to get a sale price

As far as in-flight and Thai staff go they are superb.

I have heard that if you are Thai they do not treat you very good, I would say the same for British Airways if you are English.

The flight attendant acts very arrogant, especially the females. They only take care of foreigners and treat Thai people poorly. One of them yelled at my daughter when she walked to the business class section to visit my husband and I during the flight. The food taste terrible is ingredients were of low quality. The only good thing was that the flight was on time.

I had flown Thai airways several times few years ago and last times was JAKARTA-PARIS return on 16th and returned on 27th May 2013. The jakarta-bangkok flight was ok, steward/ess are friendly. I flew back to jakarta with TG 931 Boarding the plane in CDG airport and heading to my seat greeted by the male crew / steward who greet me with Thai greeting and then followed by Thais phrases which I didn't understand, I told him that I am Indonesian. Then he said something in Thai language that made passengers laughed. I assumed they are Thais as they understood and laughed to it. I was felt uncomfortable about it, he supposed not to said something that could offend the passenger knowing we don't understand the language, in top of that mocking the passenger is totally unprofessional.

The second was a stewardess that had unpleasant attitude, looked like unhappy doing her job and totally unfriendly. Well, about this I don't really bothered as I mostly encounter with this attitude with Thai airways stewardess, so I just think they are unhappy people with unhappy job.

This attitude had reminded me why I didn't book Thai airways for a while to go to my vacations destinations. The minutes I encounter with this attitude, I realized it was too late.

Last flying Thai Airways in 2007, I was reluctant to ever use them again because of their inferior economy class product. A clapped out Boeing 747 with well used seats and only projector screens at the front of each cabin section made the 11-12 hour flights drag on for a lifetime!

Only a week before my most recent flight with the airline (05/04/13), Thai Airways reintroduced their newly retrofitted 747s to the London route, and with fares £200.00 cheaper than the likes of British Airways, I decided to give them another go.

Thai's on-demand entertainment facility at every seat is now pretty special, offering endless hours of audio and video programming. Along with great food, an extensive drink selection from the complimentary bar and the friendly service, the airline is now a great one.

Domestic operations are mediocre at best, but for a one hour flight to and from Phuket, I could live with it. Meal service consisted of a croissant on the way down followed by some awful savoury jelly heading back to Bangkok. Drinks were limited to just tea, coffee and water, which really wasn't acceptable. With one of my flights at 10.00am in the morning, it made sense, but I would have preferred a soft drink on a flight in the middle of the afternoon.

Me and my family have been loyal customers of Thai Airways for many years. However, from the very disappointing service that we received recently, make us wonder if this is the way you treat your customers.

On Monday 18th March, 2013, my parents were travelled back to Thailand from London Heathrow Airport, on Thai Airways in business class. We have requested, from the very first, that we would like to have a staff that can speak "THAI" to take my parents through immigration process and facilitate them until they get on board.

However, when we reached the check-in counter and asked for the service that we have requested for, the supervisor informed us that she could not find any Thai speaker staff to take my parents through the process as stated earlier. Instead, she ask the member of the staff around the check-in counter, which "CANNOT SPEAK THAI" to take care of my parents. We have no idea what her name was, as we trusted in your services, at the beginning. Only thing that we know is that her skin color is tanned. We also stated that we would like your staff to take my parents to do tax-refund before they get on board, your staff acknowledged that and appointed us to meet her at 7.30 pm.

At the appointed time, I took my parents to the meeting point but your staff was late and come to meet us at 8.05 pm. to take my parents to the gate. During the time that she served my parents, she was not even bother to take my parents to do Tax Refund or take them close to the tax refund department. Even though, my parents tried to communicate with her the only answer they've got was there was not enough time. Without saying a word she went back to her job, and left my parents waiting for a very long time before they decided to call me. When I spoke to her on the phone, and stated again that I would like her to take my parents to do Tax Refund, she insist that there was not enough time, and she would not take them.

Even worse than not getting the tax back, we loosing our trust on your services. Our family, used to trust in your service and chose to fly with your Airline in business class, as we believes that we would get a better service from you. Even though, our family's friend warned us about the lack of service mind of your staff, and many of them changed to fly with other airline, we still trusted and choose to fly with Thai Airways, which we have never thought that this was the way you treated what you called "precious customer".

We believed that if your staff was there on time and pay attention to what we, your customers, asked for, this would not happened. To be truly Thai, to service as Thai, your staff must learn how to "Ow Jai Sai" (or take care) your customers.

On a trip between Hongkong and Phuket I had items stolen from my luggage,(either by a thai airways worker or airport worker) considering this happened whilst my bag was in the care of Thai Airways I informed them and they could not have been less interested!

3 e-mails before I received a cut and paste reply, then all other contact ignored. Whilst I wasn't exactly expecting compensation I was expecting the matter to be looked in to, but no chance!

They appear to employ dishonest people and really don't expect any assistance from them once they have your money! I would not fly with them again!

thai published in 2011 new seating in all 3 categories ( eco, business and first ) still in business not 180 degree, just 170 old seating. last flight was an old seating about 6 years ago. in the internet you cant find the seating for your flight.

Hi, I'm here to expressed my unpleasant mood toward Thai Airways lately. On the 23rd of December 2012, me and my family members was traveling to Yangon, Myanmar from Bangkok, Thailand in the afternoon about ( 5:00-6:00 ) when we started boarding. Anyways, there was a family with young child behind our seats, the baby had slept before take off so of course the flight attendants should warned the parents but however the flight attendants ending up saying " We will not be responsible if anything happen to your kid", that shock me as a passenger who heard it. Even though it's true, I think her manager should say it not her. Then during the meal, a passenger behind us asked for more napkins and the flight attendant say it's in the box with laughing probably thinking that the passenger was probably stupid or don't understand english. What if they needed more napkins, don't she think? Also, the two event that occurred included the same fight attendant. Then my mum asked for the applications for entering the country, she asked like 2-3 times to 3 different flight attendants until my dad find it somewhere and gave it to us instead of the attendances jobs. Don't give me excuses that they are busy with other passenger, they could get it for us after serving the current passenger. I feel like the flight attendants are not professional at all and also have a attitude. Man,... I was disappointed enough until yesterday (6.01.13) One of my family member left for Myanmar again, he got there but he's luggage was not there?! I mean really? It's easy how can a airway company have a easy-peasy mistake? Is it too hard to put it in the back of the airplane or where ever you all normally put it or does the luggage have legs? Please clear the mess up soon, many people say they are disappointed . Oh by the way, we sat a the economy passenger, is it thats why the flight attendants treat us bad? because I felt tons of differences when I sat in Business class. enjoy.... from a disappointed passenger.

I also had a very frustrating experience with Thai Airways:

My family had 4 booked seats on a direct flight from Hong Kong to Phuket in december 2012. They involuntarily offloaded us from that flight (because the flight was full) and promised us to send us to Bangkok with the next flight, local staff will pick up our family and helps us to go to the transfer desk getting new boarding passes for the connecting flight from Bangkok to Phuket. Nothing of that was true!!! No one was waiting there, we did not get a connecting flight and finally we lost one day of our vacation arriving at midnight in Phuket. This was an extremly frustrating experience with Thai Airways and it spoiled part of my vaccation. They Thai Airport manager in Hong Kong Kenneth Chan lied straight in our face after 'swearing to his heart'......

Traveled on 24th Nov from Malaysia to London on Business Class. Plane was old ie seats not comfortable and small. Food was edible and service mediocre. The last straw that broke the donkey's back was the condescending tone and attitude by the Thai Airways manager at their UK ticketing/queries office, who goes by the name of Chris. It is the first time in the UK that i have meant a person so condescending and rude. Due to his less than charming way of handling my queries, suffice to say, I will never travel on Thai airways again even if it was given free!!!