JetStar Airways

Apparently it takes up to 24 hours to receive a mail confirming the booking. Seems mine took longer than that. I have never known emails take that long in todays world.

Tyring to make contact and speak to a rep is a nightmare and they dont actually do anything apart from what can be done on line by the customer.

They have this Ask Jess online which is ridiculous and only ends up asking you to call them. Why cant they call me.

So all in all, I booked a flight, which I then had to cancel. It took 3 phone calls to achieve this. I did eventually get a mail for the flight, after it had left and after I had cancelled the booking. I spent over 50 minutes on a call, they said they would call back but never did.

Basically, seems they just want to get you money but if you want to do anything once the transaction is complete then finding someone to help is a nightmare or an impossibility and losing the will to live is a better option

For the last 2 days my son and his girlfriend should have been in Hawaii on holidays, however due to a Jetstar aircraft fault yesterday their flight was delayed and then canceled and rescheduled for today, well you guessed it flight delayed, passengers boarded dame fault, more delays and then canceled. They are now booked on QANTAS to fly to Melbourne and connect with a flight to Honolulu tomorrow, loosing 2 days. Fingers crossed it all goes to plan tomorrow. Thank you Jetstar, NOT!!!

Our flight got cancelled form Tokyo to Cairns. I can only assume they don't have enough passengers as the flight wasn't delayed but cancell. And they managed to fit two flights passager on next days flight.

We were only told of the cancellation when we arrived at Narita airport at 8pm and they wouldn't arranged accommodation for their passager!!! This is unheard of. Never again would I fly Jetstar.

I've travelled 5 times, in Australia mostly. The flights aren't fancy, but the boarding process has always been smooth and on time.

They are able to offer their cheap rates by setting strict baggage and check in time restrictions, so be sure to note them carefully.

I was recently very impressed by their customer service when I caught a very bad stomach bug less than a day before I was scheduled on 3 flights with them. I saw a doctor, got a note saying I was unfit to fly, and filed a compassionate request online. It said they would get back to me within 3 days, but I received a phone call less than 1 hour later saying they had approved my request and I would receive my voucher within 15 (!) business days. The lady seemed genuinely concerned as to my condition, and then, sure enough, I had the voucher 6 hours later. Very happy!

Unfortunately I travelled with Jetstar over the long weekend as it was cheaper than other airlines, and they beat tiger airways by 10%. I have never flown with them before and thought I would try the airline out as I was told by friends that it was only an hour flight so it would be fine. It was ridiculous - so chaotic, unorganised and there were no staff at any of the gates. Firstly my online check-in was not working, so I called their help desk and the lady on the phone was not even listening to what I was saying and was completely patronising. On my return flight, there was no identification of the flight number or time at the gate, gate changes over the speaker that were incorrect nor ANY STAFF there to help with any queries. Both flights were extremely delayed and the flight crew were not helpful (just stood around while people were flustered and worried about where to put their baggage as there was no room). Bags were moved by the flight crew and they did not inform the passengers. It took over 35 minutes to board the plane. The most annoying part about the whole thing was that the lines to board were crazy - we were told to line up (didn't even hear the staff as it was not said over the intercom), once we were all lined up and waiting in line (which was very long mind you) they decided to change the way in which to board to seat 19 - 37 first (this created so much chaos and the passengers were getting very frustrated because at this point the flight was already delayed by 25 minutes). On both my flights the flight hostesses were rude, very unhelpful and kept hitting the back of my seat without apologising.

I would never fly with jetstar again, it was an awful experience. It was not smooth, easy or stress free (as you would know it is alrwady stressful trying ot get to the airport on time, checkin in etc.)

My flight outbound had a huge delay - 1.5 hours and I was not informed by sms nor email or a phone call.

Jetstar needs to pull up their socks. The price difference is the only thing going for this airline and majority of the time it is still expensive.

Sorry Jetstar I would not recommend your airline.

After reading a lot of reviews on this site about Jetstar, it seems to me a lot of people are whinging that when they they don't follow procedure, they are stung. Honestly, what do you want?

Jetstar's prices are pretty bloody good, especially during the sales and you would not get anywhere cheaper. I have traveled to Thailand, Singapore, Philippines and around Australia with this company. I have flown with this company many times. The rules are written in black and white so stick to them.

You are sometimes paying half the price for these tickets. Take charge of yourself. Arrive at the airport with plenty of time. Don't rock up with overweight baggage. Don't come up with a sob story if you or a relative are not going to make it. You are not going to have much legroom and bring your own food and drink. Not hard.

I feel sorry for the band bloke in NZ though. That's got to suck. And I once had the same experience as a lass on this site who was talking about a line at the check in where the counter wasn't manned properly but employees were walking around doing other things. That nearly changed my mind about Jetstar when I was tired and the exact same thing happened to me.

But you get what u pay for. Apart from the under manning experience at Melbourne, I have never had an issue anytime I've flown. The planes have arrived and departed plus or minus 10 minutes to their schedules.

Read the rules. Follow them. If you want compassion, pay 2-3 times as much with another carrier. Treat it like a city bus that flies.

3 of our luggage were broken at the lock and money was stolen from them. Jetstar refused to compensate citing its policy of requiring immediate reporting to their staff. This policy was not told to me when I called their hotline at the airport. Very disappointed of the broken luggage. Very disappointed about the theft. Very very disappointed to Jetstar's handling of our case. Will never take Jetstar again. Trip was from Singapore to Hong Kong.

My son passed away in October 2012, he had flights booked from Perth to Adelaide return for travel in Feb/March 2013. I contacted Jetstar customer service to cancel his tickets and was told they could only talk to the customer or a nominated person which he did not have. I was then informed that I would have to get a power of attorney, which can not be got as the person is already passed away,After seeking legal advise and advising Jetstar of this they reviewed the case and reimbursed the $254.00 for his tickets.Jetstar could have saved a lot of hassel for us if they chose to do the right thing in the first place. Shame on Jetstar for trying to screw a few dollars profit instead of showing some commonsence and respect.

Bernie Hyland

We flew to Melbourne in November & were very happy with our service, and have just booked our next holiday in September with Jetstar , & would be very happy to recommend it to all our family & friends.

If you are tall like my husband is, the exit seats are very roomy , plenty of leg room

Booked my last minute flight from Sydney to Brisbane about 3 hours before flight but 45 minutes before departure was informed that my flight Cancelled due to bad weather and that was the last flight of the day.

1.Called and asked for a refund on the ticket but was repeatedly told to wait for a decision and will be contacted after 15 days later.

2. 18 days later there was no calls still. Contact Jetstar and again was asked for all the details once more time. Subsequently, told to wait for another call for the next 7 working days.

3. 10 more days and yet no calls!! Contact Jetstar and again annoying ask for the full details which including two assigned case ID which were given to me from the earlier calls. Now they told me to wait for 72 hours. And there were no definite answer about my refund yet.

4. Every single customer operator who i have spoken to have suggested that the cancellation was at my fault?? (the flight was cancelled due to bad weather). One particular operator even hang up on me twice!!

Talking about rudeness and bad policies! Jetstar is at the top of the list.

Vallensisca