Jet Airways

On Sept. 6 2017 I was suppose to fly with EasyJet from Lyon to Gatwick. I was connecting in Gatwick to fly to Orlando Florida. This is just before everything started to shut down because of Hurricane Irma. I arrived at terminal when they opened, 5:00am. As i was checking in, the person at the check in counter informed me there was a minimum of a 4 hour delay because they had nobody to fly the plane. I let her know i had a connector in Gatwick in four hours. She instructed me to go to the service counter. I informed the person at the service counter of my situation. They informed me since my flight was delayed for more than three hours, I could file a claim and would get the cost of the ticket and up to 250 Euro for expenses. EasyJet had no other flights to Gatwick until the next morning or when a pilot showed up. She informed me BA had a flight to Heathrow in less than an hour. We ran to the terminal to catch the BA flight. When we landed, took a Taxi from Heathrow to Gatwick which cost 156.60 GBP. Arrived 3 minutes before the connecting flight check in closed. We made our connecting flight to Florida. I filled my claim with EasyJet and was rejected. So I do not know how nice the flight personnel is, I could not fly with them. I do know the people I did deal with were very nice. I was informed at the service desk it would be covered because I had a connecting flight and my flight was delayed for more the 3 hours. I also know I was denied reimbursement. EasyJet better train the people at the service counter on reimbursement and have pilots available to fly the planes if they want to stay in business. This was to be my first and only experience with EasyJet. I do not believe I will ever book another flight with EasyJet because they would not reimburse me for something that was 100% their fault. Not weather, not mechanical, just no Pilot.

The last Line of my e-mail form EasyJet reads:

"If you wish to take this further you should refer your complaint to CEDR Services Limited, International Dispute Resolution Centre who is approved by the Civil Aviation Authority to provide an independent review of complaints. There is a fee for using this service."

I think Easy Jet already cost me enough for this simple 1 hour flight.

I was flying and they forgot the kids meal for my child. We complained to the staff on the flight and they wrote down our next flight and to deliver the meal but on our return trip they forgot again. The movies for kids was very small and not many movies and my tv screen kept having errors.

Cramped ,no facility for disable people. If you have booked connecting flight then you have to walk miles at Bombay airport, while other airline passengers were transferred by coach. One has to tip a good amount to Jet Airways porters to push the wheel chair both at Mumbai and Rajkot. No announcement made for flight delay at local airport. Struggled to find Jet Airways staff when found one (he was too busy with a stall vendor chewing his PAN) when asked why no announcement is made to tell about the delay, he replied that SMS has been sent to passengers mobile. Jet Airways/ Jet connect please think of us poor tourist might not have the full facility of mobile phones.

Food both ways London, Mumbai Rajkot and return of bad quality. very bad quality,

You thought AIR INDIA IS BAD, Jet Airways is same.

Crappiest plane ever, rude flight attendants. I swear I will never fly with jet airways in my entire life. The plane looked so old and crammed.

Never ever do an offline booking with Jet Airways, their service is slow as * * * * and no one takes responsibility for any mistakes made on their end. Recently booked a flight out of Mumbai and the sales representative made a mistake on the passenger name. I called in to request for a change and had to wait for 20+ minutes for them to check through the call records to ascertain that it was their mistake. AFTER THAT, I was told that a different dipartment is in charge of ticket changes and I was asked to call back after 24 to 48 * * **ing hours. SO, after 2 FREAKING DAYS, I made a call to these guys and I was told by this man that I have to call back again after 4 hours. Over the countless calls I've made (Call kept getting disconnected), the sales staff didn't apologize (not even once), or even show any sign of apology. So to all traveller out there who would like to book a flight offline, I strongly encourage you to seek a better alternative, to save you time and avoid any unneccesary inconvinience

Customer service is very poor, no one has any authority to do any thing except read rules. They keep transferring from one dept. to another. Baggage allowance of 15kg for international traveler is grossly inadequate, when you are allowed 30 kg and two bags from overseas. Jet airlines could verify your international status and adjust this weight restriction. Otherwise this airline is comparable to international standards.

Miserable, Poe-faced staff. Booked return Delhi to Pune. Was 4 kgs over Delhi to Pune, was happy to pay for excess but couldn't do on-line due to their site not working. The lady check-in very smiley, very nice said it wasn't a problem as my hand luggage was light. On return flight booked extra 10kg bag (2,800 rps) - different story at Pune. The 10kg bag was 11kg (difficult to guess weight unless you carry a scales!!) my main bag 4 kgs over - light hand luggage which "doesn't count" wasn't allowed to transfer 5 kgs into hand luggage as it had already been sealed. So was changed 1,750 rps for every single scrap of luggage despite my handbag weighing approx 1 kg!!!!!! The woman check-in clearly hates her job and people (or maybe it's just foreign women) she didn't even crack a smile which is not good for check-in staff which are the 'face' of Jet Airwsys.

On the flight there were numerous (Indian males) with 2 suitcases (how does that work when you're only allowed one 7kg bag???). I have put this down to the mood the check-in staff is in and what your face looks like!!! Not very professional!! Would always recommend Air India as their internal flights allow 23kgs. Even the SpiceJet and Indigo cheapie flights are better than JET., When I flew with Indigo he suggested I transfer 2 kgs to my hand luggage!! I will never book Jet internationally (not impressed when I flew to Mumbai last year) or internally again. Would rather fly with any other airline as staff are much more pleasant and not racist!

Recently In June 2015 I had travelled by MUMBAI-London flight of this airline.My main carrier was American Airlines and one leg of Jouney in my return flight to Houston USA was from Mumbai.

We had booked ticket In March 2015 and had verified from AA as well as from JET Airways that I can travel with 2 free check-in bags. Their website never worked whenever I tried to log on. ON phone we had verified from Jet airways that yes 2 bags are allowed.

On 23rd June when I reached Mumbai Airport, in spite of trying whole day to check-in on line, I could not as their website was not working. Any way at Mumbai counter, I was told that I cannot carry 2 check in bags. Only one only and I will have to pay $60 to carry 2nd bag. They ill-treated me at midnight and I was travelling alone (I am senior citizen; 70 years and that day I was not well too). I pleaded them and told that AA is main carrier and we had verified at the time of booking tickets. Also sometime in May My son-in-law had checked JET Airways and found that 2 bags permitted on their websight for this flight. Their staff was not courteousat all; they threatened me that I wount be able to travel and even if I travelled, it can be with one bag and made me stand aside for 1 hour. It was absolutely unfair and unjust to harass me at last moment while catching the flight.

I took up the matter with them after I returned to Houston.When I complained to them they were asking me give time, date and name of the person who told me of 2 bags allowance. I said I don't know the name of the person, but told them approximate date. I told them that when their website is not working what alternative one has but to try phone. Now you are asking that we should have recorded conversation. I told them that baggage information should have been available at the time of ticket booking. We had not booked ticket directly from them. AA was our main carrier and they had authorized this JET flight Mumbai-London. You can imagine what kind of their service is and their truthfulness.

I have heard that in Jet-Airways DAwood is major share-holder; so you can guess how they are?

I used this airlines to fly to India for my wedding last year, on my return journey, I found that my new hard top suitcase that was checked in was broken (a big crack running along the top of the suitcase), I immediately took it to the counter at the airport to complain. They took down my details for someone else to contact me to arrange for a replacement as they did not have any in stock.

I had to complain and follow up several times over several months and finally they agreed to pay 50% of the money only due to wear and tear of the suitcase. my appeals that it was a new suitcase fell on deaf years.

I had to wait for another month to get a cheque for the amount, however when I sent it to the bank for processing, the cheque bounced. I had to send further emails and complaints, but have received no response so far. It is a year now since my flight and I am still waiting for an answer.

I would highly recommend not to use them unless you have no choice.

They dont know about the visa or connecting flight they just tell to customers u r wrong. The service is very very bad sorry for that i dont want to say like that for ur airline but when they talk with me u r wrong then i explain everything to ur staff but they give me answer i never go there they told me how can we belive u go macau for visit then i tell to him i go hongkong and hongkong airport inside have ferry terminal for macau. And I explain when i arrive hongkong airport then i go direct ferry terminal and buy ticket for macau direct because we can buy ticket immidetly because each hour have service hongkong to macau

But delhi jetways counter staff say i cannot belive u

I ask him why

Then he say hongkong or macau immigrTion not give u visa then i tell to him this is not ur problm ur duty online just make ticket u give me ticket if hongkong or macau immigration not give me visa i come back in my country but they talk with me rubish and i need to change my flight

I have airbooking ticket office now i not make ur airline ticket for any country because ur service is not good