EuroFly

This summer, July 2013, I traveled to Naples from NY via Meridiana and I regret to say that it was the worst flight experience ever! Our flight was delayed by more than four (4) hrs. Meridiana personnel were not available at JFK for guidance. Flight staff was unfriendly, indifferent and unresponsive. The aircraft was a Boeing 767-300 from the 70s-- old and dirty. The food was terrible. I chose to use Meridiana because it was a direct flight from NY-to-Naples. However, the chronic delays, the lack of services and the risk of flying an old plane are not worth using this company EVER again!!! I would rather use another company or fly to Rome and take a train or bus to Naples!

This is one of the worst airlines. EXTREMELY TERRIBLE AIRLINE. The service and check-in was poorly organized. The boarding process was chaotic wtih no consideration for seating - took 40 mins to board (standing on the runway after being bused from the terminal), The flights (both to and from Gatwick to Florence left late by 30 -60 mins and arrived late by 30-60 mins on both trips). Disasterous baggage handling and tracking. Tickets were not cheap.

the service was not to good the seat were on confortable for a long fly from newyork palermo the seat should have moore space to streach the leg we fly with euro fly becuase is convinie goes to palermo be onest i choise euro before alitalia just the service should be mooch better we had small kids and the hostess did want to give us any blanket for them but i still choise euro fly to come to italy im goin in july how mooch is the fair for 2 adolt

thankyou caterina catanese e-mail [email protected]

I wish i had read this thread before i naively tried to save a few bucks by flying Meridiana/Eorofly. Both my flights from Tel Aviv to Milano and back (17 and 23 June 2010) where rescheduled (ca. 10 hours) so that I found myself in Malpensa airport at 3 at night without any connection to Milano. I ended up with two extra nights in a hotel (ca. 200 Euro!), plus taxi from Malpensa to Milan (85 Euro!). On top of it, they added a two-hour stopover in Rome (they herded us into a small waiting room without air condition and without even a glass of water offered). I won't even mention the stale cheese sandwich on flight (which gave me a horrible diarrhea).ALL attempts to contact the customer service (by e-mail, telephone, talking with the stewards, etc.) have failed. It would seem that the company only exists on paper (or cyberspace) without any real services on the ground for the customers. I wouldn't fly with them again even if it was totally free... BE WARNED!

P.S. One star is too much (esp. for customer service), but there are no ZERO options in the rating above...

I bought round-trip economy tickets online for four people from New York to Rome in August 2009 for $399 each. $399! Incredible. However, I was a little terrified about this airline after reading so many negative reviews. I called their customer service center a bunch of times with questions and emailed them 5 or 6 times. Although their phone line is only open 9-5pm, I got helpful responses and wasn't on hold for long. They also responded to email with prompt (if vague) answers.

I got my e-tickets about a month before our flight. I printed them out, as well as copies of the receipt for purchase. We got to JFK Airport 4 hours before the flight was scheduled to leave, because I was paranoid about lines. I checked flightstats.com for gate location and delay times, but there was NO delay. We got to Terminal 4, got in line and were checked in within 15 minutes. The gate agent was very nice, and seated my whole family together (4 people) in seats in the first cabin.

The flight left exactly on time and arrived to Rome early. The flight attendants were nice and bilingual(and stylish in their red shoes!), the headsets and TV worked (although I didn't watch it) and the landing was very smooth. I thought the food and coffee were great (although no vegetarian options). I found the seats big enough for me, although I'm not a particularly large person.

Our flight back from Rome was delayed by 40 minutes, but I knew that because I checked that morning. We arrived about 3 hours early, and the line was a little longer, but again, we all got seated together by a nice gate agent who spoke good English, and got through security quickly. The flight to JFK was smooth and the food was again good (I recommend the fizzy orange juice drink).

I think some of the people on this review board wrote reviews blaming the airline for delays or cancellations that were not their fault. The FAA and airport usually make the decisions about canceling flights due to weather, etc. I think the people who write reviews are often only those who are aggrieved, which is why I wanted to write this one. If you're considering going to Italy and want a discount flight, if you are reasonable, flexible and arrive early, I think Eurofly is a great option. Now, go enjoy Rome!

Pros for eurofly: The ONLY non-stop flight from the New York area to Naples, Italy.

Cons: EVERYTHING else. I last traveled with them in 2006 and it wasn't that bad. I guess with the bad economy they must be in trouble because on this go-around it was a completely different experience. Half-of the seats weren't reclining, the tv's/monitors weren't working properly, and overall the plane & service was rundown. On top of it, they had NO milk on board, which didn't sit well with us considering we were traveling with our 2 month old son. What airline doesn't have milk? Oh, and they don't allow you to bring car seats on board to use with a child. I don't recommend this airline at all.

eurofly was by far and not even close the worst airline i've ever delt with.

they cheated me out of 3 vacation days and offered no compensation, only an appology.

dont ever use them, between their delays (anywhere from 2-72 hours) and cancelations, it will reuin your vacation.

In November 2008 we made NY-Rome-NY trip with Eurofly

Returned flight Rome-New York was delyed ( 2-3 hours).

All passengers were offered to fill out an application for

reimbursement. After couple months we received a letter

from Eurofly. They offer us two free round trip tickets NY-Rome-NY any time during 2009. It was very nice. I like that kind of respect. And delay happens with all air company, but not all of them reimburse you so generously. I recommend Eurofly.

EuroFly is by far the worst airline I've ever used. we experienced unplanned stops, numerous delays, and cancellation of our return flight halfway through our vacation.

I would never use this airline again.

and thats not even mentioning their arrogance

There is nothing good about Eurofly. They sent me an e-mail telling me that they no longer on fly on Saturdays and I'll be leaving on Sunday. Taking a day off my trip. I cancelled the flight.