Air Mauritius

To be honest it looks like that customer service management is poor.

Those managing the customer service has start to thinking about how to improve to compete with other air lines and influence travellers to say ' wow'.

traveled in economy outbound 12th September .seats very cramped and staff to busy socializing at the back of the aircraft.return journey paid 2000 rs for extra leg room seat by the exit door.Sad but true the staff are and have lovely smiles when boarding and exiting but they appear to forget good customer service and could maybe do with some more training.

After being through the reviews I was at first a bit skeptic to fly Air Mauritius. (Route Shanghai PVG- Mauritius MUR). I was amazed with the nice inflight service, good food, plenty of drinks and IFE was ok, the only drawback is that we had a stop over at Kuala Lampur and had to board in again. Overall- SATISFIED :-)

Mixed reviews on this airline and if I have the chance to return to Mauritius, I would certainly give BA a go, because the service was poor even while in the Terminal at Heathrow, as there was a delay, but no communication!

The seats are too small and Air Mauritius certainly look to cram the customers in to get the best return for each flight. The interior looks dated and drab and it seems that all seats have the entertainment black box under each, meaning reduced space for your feet. The legroom, if you are anything approaching 5 and a half foot is about the same as a budget airline on short haul. A disgrace, really.

The food was only reasonable, although it was hot. The rolls, though, were hard and the fruit half frozen (or is that half-thawed?)

The stewards and stewardesses didn't seem to want to smile or be friendly and the ability to drip tea or coffee on the person in the aisle seat was consistent, at least.

Not enough drinks service and if you wanted a glass of water while the crew were sleeping, you had to help yourself, as there was only 1 steward on duty.

The entertainment was OK, with a choice of films and TV programmes and these catered for a wide audience. However, the music choices were severely limited.

Oh how I wish we could afford business class, after reading the seats go almost flat! You can only dream of sleeping in those seats!

Lots of negatives in my review, I'm afraid. The positives:

Oh well, we got there safely! The plane was clean and tidy and there was a bag containing socks, a blanket, eye mask for everyone and the headphones for the entertainment were free.

Pretty average airline, nothing special at all. The real low point was the legroom on Air Mauritius' Le Flamboyant Airbus in economy, made worse by a black box that takes up about half the space under each window seat. It's quite uncomfortable if you are taller than 5 feet. On their Cardinal Airbus the movie system is awful: the screen's resolution is shameful and it's not at all interactive or on demand, the movies play at a set time. I didn't appreciate one bit being asked by the flight attendant to lower my window blind 'because other passengers can't see their movie', then 'because people want to sleep' (it WAS a day flight). Personally I'd never seen the rugged coast of Somalia or Egypt's vast desert, from the air or otherwise and deeply resented being deprived of that pleasure because some r3tards still haven't figured out how to use a face mask to sleep or can't bear the idea of postponing watching a film another time. However kudos points for the air hostess who took a crying baby in her arms and managed to calm it down (something which its parents clearly had no idea how to do). Also the food is quite tasty but I'd prefer more frequent drink trollies.

Was a little anxious paying for Business class with Air Mauritius as i couldnt find any recent reviews online.

The service was excellent throughout the flight. Food and drink excellent too.

The seats slide down into an almost flat bed, we were given occitaine bags including socks, ear plugs, eye masks.all of which i made use of and slept for a good 5/6 hours.

It is not the best airline I have flown with but not the worst either. The seats are a bit small but the service is not that bad. I have flown with them a few times but it is very much dependent on the crew you get unfortunately. It is reasonably on time.

The food is very tasty.

Having said that, on such long haul flights, they do not tend to serve any drinks in between meals. We have to go get out own instead.

The worst airline I've ever used. On both flights the onboard entertainment didn't work, a 12 hour flight can be very boring with nothing to do. The flight attendants were not interested in the problem.

The attendants are the really bad and only do the bare minimum they have to, we had to get our own drinks and snacks. Even on a day flight they turned all the lights out and left us.

The plane was uncomfortable and seats to cramped for a 12 hour flight and looked old and worn out.

This is an airline that needs to be scrapped. Its personnel needs to be sent on extensive training on what customer service is all about. Its higher management and directors need to understand the competitive market and act accordingly. For a 12 hour flight,you'll find more comfort travelling in a london transport bus rather on an Air Mauritius carrier.The air attendants need to be sent on a smile therapy.ONE AWFUL AIRLINE, would never recommend it to my worst enemy. HONESTLY

On 17th October we flew on Air Mauritius from Johannesburg. Due to bad weather in JHB, OR Tambo was closed and our departure was delayed - this occurred after all pax were on board and the doors were closed. The cockpit & cabin crew handled the delay very well. The captain kept us informed as and when he had new information. After about an hour the crew served water & juice. A further 20/25 minutes later, the entertainment system was activated. The captain also took the time to explain we could disembark & wait out the delay in the terminal building, however he advised that this would only result in the delay being longer than if we sat on the aircraft and waited it out, which is what we did. We eventually left about 1 hours later than scheduled.

The seats were very uncomfortable and in my opinion this is something the airline should look at and address - reading other reviews we are clearly not the only people who had a problem with the seats. By the time we disembarked in Mauritius, we'd been sitting in very uncomfortable seats for around 6 hours and our butts were pretty much numb.

As airline food goes, the in-flight food was fairly tasty and the service from the crew was polite & professional. The return flight was much as per the outgoing one.

However, the check-in process at SSR Airport on our return left a lot to be desired. We were at the airport by around 6.30/6.45am. There were 2 check-in desks open to handle both the JHB departure at 9.00am and the Cape Town departure at 9.15am. Having only 2 desks open to service 2 flights resulted in unnecessarily long queues.

My guy and I were standing patiently in one of the queues when an Air Mauritius ground hostess came and told us to follow her. Thinking that perhaps they were opening a 3rd desk, we duly followed her, only to be plonked at the back of a queue that was double the length of the one we'd evidently just been 'evicted' from. We advised the ground hostess that this was unacceptable and we were very unhappy about this, however she clearly wasn't interested in what we had to say and simply advised us she had to keep 'the passage' open. About 5 minutes later the same ground hostess came and plonked us back into the original queue we'd been standing in, only now we were about 2 or 3 people further back than we'd been. We stood in the queue for well over an hour. The check-in clerks were so incredibly slow - I really don't know what the hold up was.

To say the check-in procedure at SSR Airport was disastrous is being generous. Clearly there has been no forethought with regard to passenger and queue handling. Shame on you Air Mauritius that the in flight service was so good but you let your passengers down with extremely poor & shabby ground handling. Passenger handling isn't rocket science and many other airlines manage their check-in procedures quickly & efficiently. I suggest you review your ground handling procedures and implement a new check-in process.

Incidentally, I have been in the tourism industry for over 25 years and have worked ground handling at the airport for one of the major European carriers - we most certainly never subjected our passengers to the type of experience in our check-in queues.