Air 2000

Personally, I would not choose to fly with Air 2000 (First Choice) again. I think the service is pretty poor, their planes are old and certainly do not have any leg room. I am over 6 feet tall and for the duration of my outbound flight, my knees were in the back of the seat in front of me.

Let's just say, we could never travel economy again after upgrading on first choice. The flight attendants were polite. The cherry on top of the cake (pun intended) had to be the food, a spilling over the menu, we were served a feast of tender meats (yes, they do have vegetarian meals) and just pure yummyness really. It was well worth the extra money paid. First choice was first class!

Air 2000 is an airline i used a few times to and from Europe. These flights are not long enough to justify a fair comment on the service as they were no longer than 2.5 hours.

After booking a holiday through First Choice we flew Air 2000 and arrived at manchester airport on 6th of March at 7.30 am for a flight to Gran Canaria at 10.15am, only to be told our flight was 7.30 hours late and we would be taking off at 17.40 which turned out to be 18.00 hours. The rest of the day no one could be contacted from first Choice and the service just said they had no information. I don't no about calling the company First Choice I would think its more like LAST CHOICE .

We flew with Air 2000 on our way to Corfu for a relaxing holiday. The Airline was a very bad choice, as I think they took the route of going over storms just to frighten the passengers. The food was going everywhere, and once we got out of the storm, the staff wouldn't even come and clean it up. I didn't dare go to the toilets in case we hit another storm, so I don't know whether they were clean or not. I'm just so glad we got to Corfu, as I really did think we would never make it.

I flew from Manchester to Las Palmas on an Air 2000 Boeing 767. Outbound flight code AMM188C. Checked in at Manchester 2 and a half hours before take off, everything went smoothly. Our flight was supposed to depart at 7:45am and we was asked to board at gate 215 at 6:45am. We took off at 7:20. The aircraft was quite old and it seemed that it was struggling to get off the ground during take off. Meals were nice, staff friendly, the seats seemed old but they were bearable and the toilets and plane were clean. We made up even more time and we landed in Las Palmas an hour ahead of schedule 11:25 instead of 12:25.

Return flight AMM188D- check in once again was good, aircraft landed an hour late from Manchester so we wasn't asked to board till an hour after we was supposed to depart. The aircraft was brand new, comfortable seats and friendly staff who greeted us. We left the stand at gate number 8 and headed for the runway and hour and 15mins late, we then had to wait another 30 minutes as there was several arriving and departing flights. Overall delay of an hour and 45mins. Flight very good, was very impressed. We then landed at Manchester at 18:40 instead of 17:30 so we had made up time but as our plane had landed late our gate had been taken so we had to wait for 15mintues for another Air 2000 flight to depart for Monastir. Overall flights very good!

I had heard lots of horror stories about Air 2000 but I didn't mind flying with them as I had flown with them a few years back to Barbados. So I thought that flying from London Gatwick to Montego bay Jamaica would be fine too. How wrong was I...

Ok where should I start. I booked my ticket less than two weeks before which meant I had to collect it from the airport. When I got to the airport the lady behind the desk couldn't find my reservation, I was told I would be flying on Britannia but when I got there I was told it had been changed to Air2000 but this didn't bother me too much.

Then when I went to check in and was told that the flight had been delayed (which you would expect with a charter flight) but it had been delayed by 3 hours because of "technical reasons" I asked the check in guy to elaborate as I'm already scared of flying and wasn't about to fly on a broken plane and he said that because of a broken plane earlier in the week it had had a knock on effect on all flights to Montego Bay. So in other words the plane was late leaving from Jamaica and had not actually reached the UK yet.

The plane was at a far gate which took about 30 mins to walk to. Once on the plane we still had to wait another 45 mins before we could even move anywhere. I had an aisle seat which wasn't the best idea as the rude flight attendants (one in particular) kept bumping me with their trolleys or elbows or bums. First of all I thought nothing of it, then after the next 10 or so times I started to think it was something personal. The flight attendants did not make the flight enjoyable at all they had no manners and didn't seem to be happy at all and didn't hide this fact there was no smiles they were not helpful they just created a very bad atmosphere.

The seats were so close together it was just uncomfortable. The food was nothing special (but then I wasn't surprised by this) and the plane just sounded old it kept making lots of odd noises like an old van that needs servicing. It got to a point when if it stopped making odd noises I got a bit worried.

After such a long uncomfortable flight I just wanted to get off the plane and to my hotel. But once again more delays awaited me. When we landed we were told to stay in our seats as the police had to come on and remove some drunks and the police took long to arrive. On top of this we had to wait for the stairs to arrive so we could actually get off the plane.

When we finally were allowed to leave the plane it was late and pitch black outside (bearing in mind we were supposed to arrive in the afternoon) there was no one to direct us where to go, which isn't very helpful when it's your first time in Jamaica. I ended up following a group of old ladies as they seemed to know where they were going.

On the way home I couldn't even find the check in desk as it wasn't even sign posted. The check in staff were very vague about everything I asked when I would have to go through to the departure lounge as I know some places its 30 minutes before but others differ and they told me "when they call you" and the announcements were so quiet it would be very easy to miss the flight.

Obviously the flight was delayed (this time by an hour) but I was half expecting this. We didn't know what was going on, where to go or where to board which was extremely frustrating and the staff were absolutely no help at all.

Service on the flight back was better (no one bumped me) attendants were happy to help, food was the same but the free wine made up for it. Even though it was squashed and the plane was making the same weird noises, I actually managed to get some sleep before we landed.

But then because we had landed so late we had to wait (once again) for a gate to become available, but one didn't become available so we were stuck on a remote stand for about an hour waiting for the stairs to come (again) once off the plane we then had to wait for a bus to come and transport us to the terminal.

It was the first time ever that I was actually I glad to be back home. I'm sure it isn't a surprise that I will never be flying with them again. I know charter flights are cheap but this was disgusting and have since flown on other charter flights and had no problems maybe Air2000 should look at these and learn that charter flights do actually have standards.

We went with Air 2000 in March to Alicante, check-in at Manchester was very good same can't be said about Alicante. When we booked this we was asked if we would like a child's meal you pay extra for that but they are especially for them, so we thought why not, when it came i could not belive it my son had the same has us and the only difference was he got a cheese cake i thought what a waste of money that was when i asked about it the cabin crew said that's what the children get i wouldn't be ordering anymore i can tell you. Our meal was bad enough.

Cabin crew are very helpful and are very good with children.

February 2004 Air 2000 'ticketless' flight booked online. Manchester to Alicante / Alicante to Manchester. Booked many months in advance - quite a good saving, although still well over £600 for three adults and a child. Air 2000 e-mail you the full details, you print it out, and then take it to the check in desk on day of travel - simple as that! Flight departure time from Manchester was altered weeks before, - received a phone call from Air 2000, followed by another e-mail. Boeing 757 (the ones with a centre aisle and three seats either side) on both journeys. Nice comfy blue 'leatherette' seats, although I detect slightly less legroom than Britannia flight taken a few months earlier (don't think I've grown any taller at 54!). Onboard meals: now this is where I personally find fault. Ok, they call them "complimentary" . . . but!! If you are not a meat eater forget them, as sausage, bacon etc. on one journey and beef stew and dumplings (yes, read that again) on the other journey. The latter was rejected by a large number of passengers. When I asked if there was anything else, - sorry no, - vegetarian meals have to be pre-booked (was not told this on any e-mail correspondence). Yet, I could have sworn I overheard some passengers who could not eat the meat on religious grounds being offered either cheese or tuna mayo. sandwiches! (perhaps my hearing was distorted by cabin pressure).

Incident at Alicante Airport. All passengers were checked down to a bus waiting area (a sort or large room with just a handful of chairs where you board a bus which takes you to your plane). We were all stuck in this area for about 45 minutes. Absolutely awful! Many very elderly passengers and couples with babies! Now the reason was that Air 2000 - found a faulty seatback in the plane which could not be repaired. But just who was to blame for this long wait in this awful room for so long? Was it Alicante Airport or Air 2000? Whoever it was, is an absolute idiot and should have been dismissed for this mistake.

The flight with Air 2000 was brilliant. Had excellent seats and the staff could not be more friendly.

The food was delicious, not very often on a charter flight!!

Take was on time and early on return. Duty Free was good, although limited when you are flying to Menorca and back.

The aircraft was spotless and was one of the aircraft that had been re-sprayed to the new colour scheme, which is attractive, bright and distinctive.