Park Holidays, Frenchmans Beach

My husband and I went for a 4 night break to Frenchmans beach Rye, we were meeting my sister there to spend a 4 night break. When we arrived they sent us to a caravan which was on a site which I can only describe as looking like a buiding site. The caravan had for sale stickers in the window and had been put against a wall so therefore no views at the windows and the front looked out to a gas container. The caravan was filthy dirty and we couldn't possible have stayed in it. We went back to receiption and told them that we were very unhappy and were told we had been upgraded to gold and there were no other caravans available. We were then directed to the manager who came over to the caravan with us and said they could get cleaners in, but obviously that would not help the site it was on. My husband asked if we could have our money back and we were told it would not be possible. We were about to go home and have my sister upset, but the manager came up with another caravan, it was a very basic caravan and filthy, but we had 2 choices to go home or stay in the shabby caravan. We had to do the best we could and clean up although it was impossible to brush the carpet as the dirt was just flying up and making thing worse, so we put sheets across the seating. I have complained to the company since coming home, but not only did they take weeks to reply, but the manager says he can take no action as we didn't complain at the time. I don't know how he can say that as I spoke to him personally and told him we were not happy, but had no choice as to stay in a very substandard caravan as we did not want to ruin the time away with my sister.