Haven Holidays, Marton Mere Holiday village

got there on the Monday caravan wasn’t ready finely got in caravan nettles round caravan the pipe that comes from toilet gushing out rang reception man came out and said it will b fine showed him curtains all yellow looked like someone blown there nose on them he took them down and said he will come back when there washed never came back , Tuesday got reception girl to come have a look by this time flys every were she said no you can not stay in this never came back , Wednesday grandson very poorly sickness and diarrhoea felt so sorry for him , decided to go home took key back the girl at reception said someone came out in the morning to offer another caravan no body came out to us , we have got photos I have been to lots of caravan holidays that is the pits ,go at your own risk disgusting

My wife and I hire 4 x caravans for the week my wife has cancer and in the late stages we were looking for somewhere close to home so we get all our family too to make what will probably our last time of getting everyone close to her all together to make memories the staff where exceptional above and beyond to make our stay something special. From when we arrived to leaving more so to all the staff in the restaurant bar and all his bar staff the guys and girl cooking and serving the food it was all first class and i would recommend to anyone visiting all friendly and could do enough for us thank you you all a credit to the camp

Stayed at marton mere a few times now and in my opinion it as got better the more we have come.my parents are newish owners and have bought a beautiful caravan there on nothing you can think of that is not provided! Would like to also add we have had a little disagreement in the arcade which was quickly rectified by the security who all do an amazing job and would like to thank one agent especially for been such a understanding helpful member to the security team although they all go above and beyond for holiday makers at Merton mere so massive well done to security !!

first weekend here ,undercooked food , prices high .no proper security as lastnight there was a big fight right near the caravan , police came .my sons was terrified ... swimming pool smells of rotten sewage ... one park for kids on a massive site and everything seemed to be water logged , even the shop had hardly anything in it so had to go offsite for goods

Just got back this morning stayed in St James area beautiful area very quiet. Caravan was lovely very clean and well maintained. A couple of small issues but the person in Reception and her team where fab and soon sorted them. A person in house keeping was lovely and super efficient. The neighbour oppersite liked to keep an eye on people's movements so we named her Mrs G Raffe as she had good neck didn't let it spoil our time there though..

The person in the arcades was a total star nothing to much trouble very busy guy credit to the company.

All the Security team where very welcoming especially the lovely lady on check out at 6.30am this morning.

Has went badly downhill since the last manager left, whoever the new manager is needs to get a grip of the place. The complex is over-run by unruly local teenagers who the security are scared to challenge.

The boathouse is forever cancelling bookings at the last minute and the showbar is always late in starting.

The standard caravans stink of dampness and are not cleaned properly.

Here right now! Absolutely rubbish!! Book a family holiday with 2 children with additional needs and they stick us in a caravan surrounded by partying kids! Loud music until 11pm, kids can't sleep and don't enjoy their days out due to tiredness.. rubbish facilities that we're unable to use.. very disappointed. None of the doors in the caravan close properly, if they do you're unable to open them, avoid Haven owned caravans as they're Absolutely rubbish! Travel extra miles and go to Kiln Park in Wales.. much nicer. Thankyou for ruining our kids holiday Haven Marten Mere!

I am an owner and would not recommend them.overpriced. poor service. Inconsistent. One of the receptionists who has obviously been there a while is like a a rotelweiler. Kisses and hugs to her old crownies who pander to her. Sorry I ever joined up to this park. Load of artificial cranks.

We stayed in a Platinum caravan at Marton Mere, the camp is very good, grounds well kept, staff very friendly and helpful, our caravan was sited in a good place and was just what you would expect from a Platinum van, just a couple of things stopped it from being superb, the bathroom sink plug would not say down so you had to wash with the water running, there was a mop to clean the floor but no bucket, so it may just as well have been a brush.

We had a great 4 nights at Marton Mere in our caravan, the site was good and toilet block was clean and warm, the only negative was some of the staff couldn't smile and didn't look to be enjoying their job especially one male in the boathouse, found it a bit off putting,apart from that everything was great,we will be back and hopefully the staff will all have learned a wee smile goes a long way