Tropic Breeze www.tropicbreeze.co.uk

As a customer I feel that it is very important to publish customer experiences and today I have had a shocking customer experience at the hands of Tropic Breeze.

I feel that one star here is incredibly generous on the back of a conversation with one of the company owners.

I wanted to speak to Tropic Breeze about the prospect of refunding a £200 'non refundable' deposit. The situation is rather a unique situation in that my 3 month old son has had major hearty surgery and cannot fly. We understandably are very disappointed not to be able to travel. Unfortunately our travel insurance policy does not cover us and BA have been amazing - they refunded our flights straight away.

After a rather dismissive sales consultant took no time to even consider our personal situation, I asked to escalate this to someone in a position of authority who I would have assumed cared about his customer and would have listened to my story. Unfortunately this was not the case at Tropic Breeze.

I spoke to someone who made it very clear that keeping a £200 deposit was more important to him and his business over retaining a customer who would have spent circa £4000+ on a holiday and possibly many more holidays. He stated: "We are a small business, the cost to put together your quote needs to be taken in to account. The fact you don't have adequate travel insurance is not my problem."

I am shocked and astounded.

I work in travel and know that there are zero costs to put together a holiday, what nonsense. I work for a luxury travel company and if we handled our customers like this, we wouldn't have much of a business, certainly not a long term business. His response to this: "Well we started in 2001 and have been operating now until 2018, so we're doing ok."

For me this was not about a £200 deposit, it was about being dismissed, not listened too and no effort on the part of Tropic Breeze to empathise or help whatsoever. We live in an age where customer service, and relationships are so important in business and I am shocked by the response the person I dealt with and Tropic Breeze.

What a shocking ambassador for a company.

DO NOT BOOK with Tropic Breeze, THEY DO NOT CARE about their customer and if something goes wrong, they WILL NOT look after you. To them, their bottom line is everything.

Shame on you and Tropic Breeze.

WE traveled as a family to Lily Beach for a special birthday./holiday of a lifetime and were not disappointed. The advice and help in booking what we wanted was never any trouble and call back were always prompt. The price was very competitive and the knowledge and advice offered by the team, about flights and hotels was invaluable in getting exactly what we wanted. Tickets arrived as planned and the information about what to expect on arrival in the Maldives helpful,especially the tips about clothing and drinks Clear information about what up front payment was needed and why-in this case the flights element of the package. Many thanks for all your hard work.. We will be very happy to use you again.

We have just returned from 2 weeks in Canouan in the Grenadines with Tropic Breeze. we stayed at the Tamarind Beach and Yacht club. The staff were outstanding and made us feel special from the moment they met us at the Airport.

We were the only 2 arriving on this flight landing on this little green island set in a turquoise blue sea. 2 members of staff greeted us so warmly and drove us the short distance to our Hotel. Ayesha proudly showed us to our suite were our bags had already been delivered and placed in the dressing room. This suite was so romantic and probably the best we have experienced in over 30 years of long haul travel.A 4 poster bed set in a beautiful room surrounded by the sounds of waves lapping the beach only 10 metres away. Difficult to put a finger on why this room was so nice but I guess everything in it was just right.

The holiday just got better from then on. Great staff , great weather and a great Golf course what more can I say. THANKS Tropic breeze everything was as published simply first rate . R Benfield

This is the first time I have booked through Tropic Breeze. In all may dealings with them they were professional and helpful. The people there clearly 'know their stuff' and they always provided a speedy response to any enquiries from me. Their local representatives at our holiday location were pleasant and efficient. I would have no hesitation in recommending Tropic Breeze.

Booked through Tropic Breeze for the first time, professional and easy contact via telephone. Holiday went as expected without problems I would use the company again.

We were delighted with our holiday accommodation, we described to Tropical Breeze our ideal holiday and they matched it perfectly. The service was great; friendly and very helpful. TB's personal knowledge of all the destinations was very helpful and made us feel confident we were picking the right hotel. Would highly recommend them for holidays in the Caribbean or Maldives.

We booked a holiday in a resort which we had stayed at before, after carefully researching alternative providers. Tropic Breeze was the most competitive and were very helpful efficient when it came to us changing our dates. We are likely to use them again.

I have just returned from The Body Holiday at Le Sport on St Lucia for the third time with Tropic Breeze. I browsed online for the best deal just in case but no, TB was not to be beaten. From my first email enquiry the booking process was straightforward, the travel advice that arrived with my tickets was helpful. Although my passport would not have expired until my return, I was unaware that I needed to have at least six months on the passport to be allowed into St Lucia or probabaly anywhere else in the Caribbean. This was picked up during the booking process allowing me time to fast track a new passport, phew! Professional, friendly and trustworthy and, best of all I did everything online and with one phone call!

We booked two weeks in Barbados via Tropic Breeze, the second occasion on which we have used them. Competitive on price and a more personal service than the big tour operators. Transfers etc were fine and ticket delivery all went smoothly. Trouble free and no hassle.

My friend and I had a holiday of a lifetime. Perfect location in Saint Lucia, loads of different activities to choose from and amazing treatments every day. weather perfect, own beach with floating lounge beds, of which drinks could be brought out to you. the staff were very friendly and helpful. the tour operators were very helpful and everything ran extremely smoothly.