SunIsle Holidays www.sunisle.co.uk

We have recently returned from Kefalonia. It is a stunning island and well worth a visit. However we unfortuneately chose SunIsle Holidays and would not ever recommend them or use them again. Not knowing the island I requested a quiet, typically Greek location and was assured the Metaxatos studios would meet our requirements. The studio apartment was small, dark and dingey. It felt like staying in a small garage. The window had a locked metal shutter across it. The 1970's flat pack funiture had seen better days. The 'kithen' was a single stark metal unit. It was self catering but so basic, no tea towels(which I don't expect to pack on my holdays)or other expected basics. The shower curtain was mouldy. The 'daily cleaning' by the staff left a lot to the imagination. It was practically non existant. You could hear the next door apartments inhabitants every move. The staff were abrupt and miserable. The bar facilities were so sporadic not worth trying to use. The apartments are situated on a busy main road, not quite what I had requested. The childrens park is rusting and grounds unkempt. SunIsles local reps failed to contact me when I said I was unhappy with the accomodation and then told me if I moved to another SunIsle property I would have to pay more.

We moved out having found our own alternative accomodation. On our return I wrote complaining to SunIsle UK who replied stating it was just not to our taste. Their meagre offer of 10% off another holiday with them (which early bookers get as standard with them) was not enticing. SunIsle have over priced and severly overated this location.

SunIsle staff did not provide what I requested. As a company they are very quick to take your money but our complaints were ignored by the local SunIsle staff who I had to contact even though they had been asked to phone us. Back in the UK the Sun Isle customer service was also poor. I would not recommend this travel company to anyone and would never use them again.