Skyauction

I recently won an auction for an all-inclusive trip to Mexico through Skyauction. I was sent a flight option for approval, which I gave. A week later my card was charged and I was sent an email informing me that a different flight had been booked (as the original one was no longer available). The new flight had a 7 hour layover and I did not (nor would I have) approve it. Skyauction has yet to return any of my multiple emails regarding the matter. I will never use this company again and could not be more unhappy with the service.