Old City Tourism

In 2008 we booked through OTS (Old City tourism) After one month they took off '240,00 a second time. I lost this money because I did not act fast enough to get it back. Now, July 2010 they took off twice the amount of '860,00 for a holiday in Turkey which I did not order. Emails and phone calls were not answered. I blocked my creditcard so no more damage can be done and I can get this '1720,00 back. DO NOT DO BUSINESS WITH OTS or OLD CITY TOURISM!!!!

I booked a hotel in Cyprus via the Old City Tourism website around 1 year ago. Everything was fine at first, I was charged the amount I should be charged, my room was waiting for me. Everything was fine until next month, when my credit card was charged for 400 EUR just for nothing. The rest of the story is as other people describe - contact number did not pick up the phone, e-mails were not answered. I immediately asked my bank to cancel my credit card and I wrote a claim to credit card company. After 3 months of investigation these 400 EUR were taken off my credit card.

One week ago i booked a hotel in London. Actually as I thougt trough Hotel collect. Unfortunaley this money has been charged from this Old City Tourism company in Istanbul. First of all I never received an answer. I tried several time to call them on a free UK-number. always out of work. I wrote several E-Mails. no answer. I stopped immediately my credit card.

After that I called directly this booked hotel. The reservation was done, but I had no voucher. Over 4 companys I came back to this Hotel Collect. Now I have the voucher, but I don't trust them at all! I informed my credit card company. I can't understand why the credit card company can't stop them!

6 months after the stay I noticed that my credit card had been debited again for the same amount. This was queried with the credit card providers who promptly removed the amount from my bill having had the original item identified to them on a previous account. Fortunately no more contact. Only putting this on now as I had not seen this website previously and wanted to add my experience with Old City Tourism.

Old City Tourism has no good points in my view, they told me my booking was done, they took my money, but when I arrived at the hotel, no booking, I phoned them and they told me: "Unfortunately your booking has been cancelled. We have sent your payment to your account". I did not receive anything, and I tried to contact them several times.

I wouldn't book anything with them. Check other messages in other web before you do something.

Old Tourism, they have over charged me £315 and until now (nearly 6 months), they still yet to refund the money to me. I am finding it impossible to contact them. I would never use Old City Tourism again!!

Booked hotel in Krakow last December was told I had run out of time doing the transaction so did it again. in January noticed that the price was cheaper so cancelled my first reservation as they said i would be refunded in full, I then re booked the hotel at the cheaper rate When my statement came I had been charged three times with no refund. We did have a good holiday in Krakow but on my return found Old City Tourism had taken a further £628 without my authorisation. They now owed me nearly £1900 which caused me lots of sleepless nights. Because like everyone else i could not make contact with them I rang my credit card company who I am very pleased to say have paid me back in full.I wish I had read some of these reviews before hand.

I booked a hotel with Old City Tourism in February 2008 and they deducted in the full amount of £447 from my account. Everything seemed to be ok. 2 days later they deducted the same amount out again. After numerous phone calls and emails, and 2 months later I am still £447 short. I have contacted the office of fair trading and cancelled my debit card to stop them taking any more out!

We booked 3 nights in a hotel in Dublin in March 08 and paid in full by credit card about 10 days after the booking. One week later we were charged another £227. Tried to contact by e-mail and phone - no help from anyone. Our credit card company is investigating our claim and the moment. I would not recommend this company.

I booked a hotel in Thailand with old city tourism using my credit card, 2 months later the company tried to debit my credit card a second time but this was blocked my my bank. Then Old City Tourism phoned me and told me the hotel I had booked was in fact overbooked and that I would get a refund. This never happened, total loss 645euros.