OctopusTravel - www.octopustravel.com

My mum made a hotel booking with them to china, but when she was there, the hotel was under renovation , when she approached the frontdesk , they were kind of rude by ignoring my mum existence. when she asked questions regarding the hotel, the frontdesk staff asked her to patron other hotels. But my mum already made payment with octopus travel for that particular hotel, but when there is renovation, they didnt inform her about it. I feel that this is not acceptable as my mum was in a foreign country by herself and she already made her way to the hotel and the hotel staff just asked her to go other hotel without any special arrangement like checking with the other hotel whether they have vacancy anot. This is not the point though.

What's worse is, when she came back to singapore, she called octopus travel up and asked for a refund. They kept asking her to wait, and she is currently still waiting for a reply from them. She have been waiting for more than half a year, this is the part whereby i dont get it. why do they have to drag so long to make a refund? and its only one case, imagine if there is more than 10 cases, are they going to take years to settle down the cases? what we are asking is purely refund.

when we called the hotline, the staff promised to give us an update about their progress, but up till now, i've already been waiting for another month(though there's this lady who said the person who is incharge of this case will be contacting me on 10th of nov, but ive yet to receive any call from theme) and they have yet to call me. I'm very upset about this as it seems like they are unwilling to do a simple refund.

I strongly discourage anyone to purchase anything from them!

I booked online got confirmation and voucher..my mom arrived to hotel and they said it was canceled bc the credit i used from usaa was stolen. So my mom was left on the street in new york till i booked a diff hotel. They said the money was refunded. Liars cheaters criminals..i would never use it again!

Used this website for more than 10 times this year to book hotel for both office and personal use and I must say I never got disappointed. I always found the best prices, up to date hotel details and fantastic customer service.

I have used Octopus.com and find that it has some of the best deals out there. Very easy to use and search for the right hotel and the booking process is extremely simple and very quick. Confirmation is pretty much instant and I have also signed up for their emails were I get updates on new deals that they have going out which really helps. I have recommended this to many of my friends and will do so again and again, its far less complicated than some of the other travel websites out there which is the best thing as I like something that is direct and to the point.