NusaTrip - www.nusatrip.com

Nusatrip is a USELESS intermediary between client and domestic airliners that charge a small fee on their ticketprices, but WHEN you face a cancellation (remember the virus?) you have to wait an INSANE time whereas you can get it reimbursed QUICKER and 100% form the airliner DIRECTLY if you book it DIRECTLY from the airliner. But even WORSE is the fact that even IF you expressed the wish to CANCEL officially via EMail, the NUsatrip staff INVENTS a condition so to STALL the cancellation and YOU dont get the full information (believing the message is a COPY/double or ends in Spam or you think it does NOT matter; the ORIGINAL COMMAND STANDS..) and NEVER GET another HEADS UP. Which results in the fact that the original cancellation is NOT passed on, and YOU are fukkked and find out ONLY % MONTHS LATER that you get NOTHING !!

You LOSE !!

Avoid Nusatrip and book your domestic flights with the original airliners!! Nusatrip is USELESS!

In November 2022 i booked a hotel with a clear clause : Free cancelation before 2023 january 23 , i had to cancel my reservation in december 2022 almost 2 months before the date of free cancelation limit.

Despite that customer service answer was i will MAY BE get a refund in 3 months.

I ask more about the MAY BE but it was like talking to a robot.

Well like most customer i have to say its a bunch of incompetent , and futur for them is dark.

There outside the uk and get away with murder.

The worst company ive had dealings with through covid. had tricked us of 70% of our moneys and had a full refund from airline. more than two years on no refund just voucher codes we cant yet use. two years of i dont care i have your money attitude. i think staff boost there ratings on here as i dont understand how they treat anyone any different, avoid

I purchased a retrip ticket to indonesia through Nusa Trip before the cov19. The trip use cancelled due to COV19 by the airlines. ANA informed me that the funds were refunded back to Nusa in full cash. But Nusa refuse to do the same. Thus until this day Nusa Trip is holding our 9juta. Thrying to force another trip which impossible for me now.

ANA refunded Nusa Trip with no penalty, but Nusa Trip refuse to follow suit seeking to earn riba, interest on my money that they did not earn. 

I advise caution on purchasing from Nusa trip! Specially during these times when money is tight. Best to buy direct from airlines!

I booked a flight with Nusa Trip that was cancelled. They emailed me saying they would give me my money back and that it would take up to 3 months to receive it. After 3 months I still did not receive any money. After emailing them they replied with a voucher as they would not return any money! Really upset as they already had sent a confirmation email about the refund!

Never book with Nusa Trip.

Never use this company,

Last year, I've booked a flight with them, they send me an email with cancelation of the flight, without any alternative.

After a year of the booking, we did not receive the money back.

Do use NUSATRIP never

Avoid at all costs!!

Bought extra luggage for my flights and paid extra, when received e-ticket the luggage (that I paid for) was not included.

Called customer service, they weren’t willing to resolve the matter.

AVOID!!!

Nusatrip is a horrible booking company. I booked my ticket from KL to Mexico for over 14million IDR via China and Canada. When I learned that I needed a Canadian transit visa for the 7 hour transit, I knew I would not have enough time to obtain the visa, so we contacted them and asked them to reroute. They said they could reroute the flight without having to transit to Canada/USA and asked me to pay another 5,8 million IDR. When I asked for the breakdown of it, they just said that was just the number that came out of their system and it can change anytime. I decided to pay the fees, at least it would be rerouted. The new ticket was confirmed and sent with the new route KL -China - Mexico.

Three days before flying I called them again about something else and now the operator said all flights to Mexico would go via Canada or USA. That was shocking because they charged me an extra 5.8 million clearly to avoid Canada/USA cos I didn't have enough time to get the transit visa. The new ticket that they issued also didn't show that the plane would transit in Canada. They said because it's a stop over, it doesn't appear on the ticket! They are not helpful at all and when I asked them either to reroute or refund my money, they just said if I wanted to get a refund I would get only 11 million refund (out of the total 20 million that I paid) and I should do it right away cos it may change anytime. That would be the first and last time for me to use such company. I have all email and phone conversation record to prove how unethical and dodgy they are.. Now that I checked for their credibility from reviews, actually they have done even worse things to other people! Never risk your time and money with Nusatrip.

Nusatrip is a horrible booking company. I booked my ticket from KL to Mexico for over 14million IDR via China and Canada. When I learned that I needed a Canadian transit visa for the 7 hour transit, I knew I would not have enough time to obtain the visa, so we contacted them and asked them to reroute. They said they could reroute the flight without having to transit to Canada/USA and asked me to pay another 5,8 million IDR. When I asked for the breakdown of it, they just said that was just the number that came out of their system and it can change anytime. I decided to pay the fees, at least it would be rerouted. The new ticket was confirmed and sent with the new route KL -China - Mexico.

Three days before flying I called them again about something else and now the operator said all flights to Mexico would go via Canada or USA. That was shocking because they charged me an extra 5.8 million clearly to avoid Canada/USA cos I didn't have enough time to get the transit visa. The new ticket that they issued also didn't show that the plane would transit in Canada. They said because it's a stop over, it doesn't appear on the ticket! They are not helpful at all and when I asked them either to reroute or refund my money, they just said if I wanted to get a refund I would get only 11 million refund (out of the total 20 million that I paid) and I should do it right away cos it may change anytime. That would be the first and last time for me to use such company. I have all email and phone conversation record to prove how unethical and dodgy they are.. Now that I checked for their credibility from reviews, actually they have done even worse things to other people! Never risk your time and money with Nusatrip.

Got to these guys via WEGO. After booking confirmed, never got a confirmation email even being assured it had been sent upon contact. Then I was unable to check-in online as the details they'd put on, email and physical address, were theirs and could not be changed. I had to physically go the the airline offices in order to correct. When contacted, they were unhelpful and simply told me to take up with the airline directly. Not recommended at all.