Hotel.info - www.hotel.info

I booked a hotel and received and email saying I booked a hotel for 2016 (it's now 2018).I am REALLY sure I had the right dates, however, it shouldn't be possible to book back in time. When calling hotel info they say I booked that date and that the booking is old. The amount of money for the 2016-booking was taken from my account same day I booked. So I payed for a hotel in 2016 that I somehow booked 2018!? Make sense.....

At log in, it was necessary to provide gender title, either Mr or Ms. I don't have a title. Never been honoured by the Queen or earned 1 by dint of study. Have they not read the guide HM Government guide to dealing with transgender customers? It was issued in November 2015. No gender identifying title or salutation to be used. Furthermore, I hate that ghastly Americanisation Ms, why not Miss or Mrs?

I made a booking through this internetsite.

After 14days, during my holiday they emailed me that the hotel was overbooked, they forgot to delete the email of the hotel at the bottom, which stated that they were closed and they communicated this very clearly to hotel.info.

Directly I let them know I wanted to cancel this booking and would book another hotel myself. Some days later I receive an answere in which they stated that I have to 100% pay the cancellation fee, while I did not used the offer of another hotel, which they allready booked.

The after sales was horrible and for sure not consumer friendly. A lot of time, energy and frustration and several calls from abroad later, we finally received apologies for the misbehaviour of the after sales employees and a voucher of 100,= euro.

When I wanted to use the voucher, I ran into some problems and again it was very difficult to receive some help, just after 4 different persons, there was finally one decent man to help me out.

This was by far one of the easiest sites to book on. I will look to use it in the future. Thanks!

I was offered a 20,- € voucher by E-Mail on my next reservation but there was no chance to enter the voucher-code during the booking process. 

Quickly, sure, good, right, best, friends, especially, usually

I shall not fail to revisit this hotel next year.

I hope the weather will be helpful.

good choice best rate...fast response and good custumer service at all

it just perfect, i recommend everyone should like it. just 3 simple step and you get best service in minutes which you will find in days. hotel de is and amazing resource

hotel.info was easy to use and provided complete information - unlike some of the competitors who seem to hide things like "breakfast costs extra". I will definitely use this site from now on.