HostelBookers.com - www.hostelbookers.com

Horrible site

Avoid this website and the service they provide or don't as it would seem to be.

I booked a hotel and check if the booking was at the hotel which was not even though i received a confirmation of the booking ect,

i then called hotel to check and they said they had no record of the booking and have no dealings with hostelbookers.com i though omg what but they took my money and sent me a confirmation with reference number...

Nope nothing had been sent to the hotel I thought at first it was a mistake, but when hotel manager stated it was not booked nor did they have any rooms.

contacted the website and waiting for a refund of my deposits.

Please read the email chain from the bottom.

Last week I booked accommodation via this crowd for £257 and then the confirmation advised me it was £332!!

I brought this to the attention of their customer service department who refused to do anything about it, nor cancel the booking minus any cancellation fee's (unless I rebooked another property with them!!)

And now today the property is again being advertised at the lower price I had initially agreed to!!! Absolute con!!

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AVOID THIS COMPANY!!!!

HostelBookers,

I will NOT be making another booking with Hostelbookers full stop.

You will only refund me if I make another booking with a company who has offered me a product at £xx and charged me a totally different price??? I am in shock !!!

I will be passing the below onto trading standards immediately.

Regardless of your I.T excuse which is completely irrelevant to the fact as a customer I have agreed and paid for one price and conveniently your rates have changed by the time it takes my payment to process and the confirmation page to appear, informing me of the 29% increase in price which I have NOT agreed to pay.

Patrick Dowling

From: HostelBookers Customer Service

Sent: 05 July 2013 13:18

To: Patrick Dowling

Subject: Re: [Request ID :##243876##] : BOOKING PRICE CHANGE!!!!

Hello Patrick,

Thank you for your email.

As we spoke on the phone unfortunately they cannot take this booking at 257.40£ so in order to this matter we will refund this booking only if you make another booking through hostelbookers.com.

Waiting for your response.

Kind regards

| Customer Service Advisor | HostelBookers.com Ltd

e: [email protected]| t:+44 (0)20 7406 1800 | f:+44 (0)20 7406 1801

a: 52-54 High Holborn, London, WC1V 6RL

Registered Number: 2841908 England

On Jul 5, 2013 12:51 PM Patrick Dowling wrote ---

Hello....

I have just made a reservation via your website.

Below is the price I was shown and agreed to pay.....£257.40 GBP

Entered my card and personal details and received this screen next......

I have NOT agreed or authorised the amount of £332.40 for this booking as per your below confirmation screen! I expect an immediate response and resolution from your company otherwise I will be contacting trading standards regarding this matter.

I don't really know how to say this in any other than a totally negative way.

Avoid this website and the service they provide or don't as it would seem to be.

I booked a hotel and in good faith did not check if the booking was at the hotel ok for a few months because i received a confirmation of the booking ect,

i then called hotel to check and they said they had no record of the booking and have no dealings with hostelbookers.com i though omg what but they took my money and sent me a confirmation with reference number...

Nope nothing had been sent to the hotel i would have thought maby it was a mistake a one off error,

i was wrong i contacted my friend who i was meeting up with at the hotel who booked through same site turns out his booking had not been made either.

contacted the website and they did refund our deposits.

luckily we where able to get rooms at another hotel given the lateness of our booking.