Galaxy Travel

They operate a company by the name of Holiday Jet

Absolute shambolic travel company

Absolute shambolic travel company, the worst I've ever had the displeasure of dealing with.

I made a booking to stay from 11/06/2022 to 18/06/2022 in Torremolinos, Spain. However, I found my booking to be totally unsatisfactory.

Not only did this company charge me additional £15 pp stating Ryanair Covid Cleaning Tax, I know, I know I was stupid to fall for it, they then had the audacity to send me an email a week later saying due to a firm going into administration they had to change our hotel, so to save the holiday from being cancelled a fee of £170 was required to change hotel. After investigation from myself, I found this to be a lie and they were attempting to deceive me. Also once I arrived they booked me in for 6 nights and not 7 but did say they would request early check in, this did not happen and I was forced to pay another 78 euros upon arrival for the extra night ( we arrived at 2.30am) I sent Holiday Jet a not so pleasant mail but didn't get a reply or even acknowledgment of my email for 4 weeks later requesting that Holiday Jet reimburse me the 78 Euros that I had to pay on top when I arrived.....I did have a receipt from hotel as confirmation to prove this. I have since received a reply from them stating they could do nothing about it and have left it at that.

I pay for a 7 night holiday. They book a 6. They promised me an early check in, they didn't, I end up paying another 78 euros otherwise my daughter and I end up sleeping on a park bench for the night.

Awful awful company.....Avoid at all costs.

I booked with them three times, I highly recommend them. I just came back from a Disney vacation and they gave me great tips.