Cheap Hotel Resorts, www.cheaphotelsresorts.com

I became very wary of this site having read reviews regarding same. I had already booked 2 nights with this company and money was already taken from credit card so contacted hotel directly a few weeks ago to be told they did not have a booking for my 2 rooms. I explained the situation to the hotel reservations person and they informed me that some of the internet sites do not forward names until 2 or 3 days prior to checking in date and to phone again nearer our date of arrival. She also informed me that the hotel was now fully booked for my required dates. I tried to contact the company by phone but got no reply, so i e-mailed them explaining my concerns and got a reply from" nobody" to tell me my booking was secure.

I was delighted when I phoned 3 days prior to date of booking that my rooms were indeed available to me and fully paid for. On arrival at hotel I was told that the double room I had requested was unavailable due to overbooking, needless to say I was not very happy. I was assured this was due to an error by one of the hotel staff and not "cheaphotelsresorts", however when I explained to them that I had phoned 3 days prior to this and was told my booking was secure they upgraded me to a luxury suite at no extra cost. I had already saved a substantial amount by booking through this site so was absolutely thrilled.

Despite my previous worries about this site, due to my most favourable outcome I would use this site again, and would recommend it to friends but would tell them to read other reviews so they could make their own minds up whether or not to use it.

We booked and paid for a London Hotel but had to cancel due visa problems. We did receive an email saying the costs would be refunded and credited to our card. That was over a month ago! Phoned at least 12 times and got cut-off every time. Have sent 7 emails with no reply to date.

I cannot recommend cheaphotelsresorts.....

I booked a hotel through cheaphotelsresorts.com 2 months in advance and paid using credit card. A week later I found many bad reviews about this website, so then I tried to call them using the phone numbers provided, but unsuccessful.

Next, I cancelled my booking and I received an email from "Nobody" (... yes that's the name appearing in my inbox), saying my booking has been cancelled and the money should be returned within 3 weeks (but never been returned despite many emails to them asking for the refund after that 3 week period).

I booked a hotel about 2 months in advance. They charged my credit card immediately when I booked. When the day came, I turn up at my hotel but was told it's overbooked and there's no room for me. The hotel put us in another hotel of a lower standard. When I got back from my holiday tried getting a refund. Difficult to telephone as I'm always cut off and always get blame for a bad line and the people I have talked to were very unhelpful I feel. My emails have not yet been responded to it seems. In the end, they agreed to refund (only a small amount but I've gone through so much trouble so I just agreed to it) which will be reversed from my credit card. It's been a month and no refunds yet. I chase them and yet another month and nothing....

I made a reservation through this site early in June 2008 but 20 days later contacted the hotel but no reservation was made with them for those dates under the website or my name etc. The cheaphotelsresorts website was down for a lengthy period and so I called them to query the reservation but have been either disconnected whilst on hold or cut off when put through. I would never deal with Cheap Hotel Resorts again. Luckily I paid with my CC and so can expect a full refund.

Found this site on comcast travel as a sponser site, so I used it. It is no longer listed there. Used it got good price.

I cancelled because of no customer service, got a reply 3 days later stating refund would come in 7 days. Over 2 weeks I'm still waiting for the refund and responses to my e-mails.

I will definitely stay there again when I return to Budapest and would recommend this hotel to anyone other than the most fastidious even though it is only 3 star. don't be put off by adverse reviews

Where to begin for me...

Telephone numbers given are either hardly answered in my experience or a garbled answer type message is given then you're cut off.

Emails for me have not yet been replied to it seems.

Payment - it seems from self and others - not yet been refunded for me.

Therefore I do not recommend CheapHotelResorts.com

I was charged twice for my holiday and have been trying to get a refund since February but cant seem to be able contact the company. In desperation I contacted my bank and was refunded within 5 days. What a result. Don't give up on other cases!

My main issue is that companies should not process payment until they can assure the accommodation for the dates you requested. Once this is confirmed with the hotel, they should then debit you card for their service.

The problem here is that cheaphotelsresorts.com are very quick to take payment but seem to disappear when they owe money.

I have tried calling all their numbers with no answer and tried to fax however their fax also had a connection error. Email is the only form of contact but there is no way of knowing if they are even being received.

Based on this experience, I would never use their service again.