Get-Licensed Reviews - www.get-licensed.co.uk

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★☆☆☆☆

“WORST COMPANY I'VE EVER DEALT WITH!”

Written on: 29/06/2017 by carlacooklynn (1 review written)

I have got to contact the ombudsman for a refund of £85 which I paid to get licensed a month and a half ago. I have received no results after travelling down to Manchester to sit a PL course I booked. After patiently waiting for my results they have told me the trainer they provided is no longer with them and because I sat the course I am not entitled to a refund but they are refusing to give out the results. After contacting the trainer they told me they had not been paid by Get licensed for… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 24/05/2017 by 63Piper (1 review written)

Please don't do this course find a with professional instructors it halfwits then wait over 4 weeks to get your results. I personally know someone who works with one of the instructors and says he's the laziest bloke he's ever met. Infantry Training ??? I don't know what infantry they where in. No wonder we ain't got results yet.  Unprofessional is an understatement. Will be writing a complaint to the SIA about this as I'm sure everyone on the course will… Read Full Review

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★☆☆☆☆

“wrong information and misleading”

Written on: 23/07/2016 by lungaz84 (1 review written)

booked a security course through this company and got sent to a door supervisor course and didnt realise till the second course when i asked other students then realised it was a dooor supervising course not security anyway didnt pull out althou angry and violated by get licenced when i found out the second day got told by aegis that we should have completed first part online which i did whoooaaa aegis not me nope you meant to do it on our site great its now tuesday the exams ar wednsday had to… Read Full Review

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★☆☆☆☆

“Run by a bunch of goons!!”

Written on: 18/08/2015 by Floodoj421 (1 review written)

This company is being run by a bunch of goons who threaten people for asking for refund. They definitely do not provide pre-contract information and do not accept documents that they themselves have listed in their approved list of documents and just deny you to sit the course and on top do not even give you a refund. on pursuing the company through our bank, the manager called my husband and threatened him to charge with fraud which is completely implausible to us. I would strongly advise… Read Full Review

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★☆☆☆☆

“My Trainer took backhanders. Where there's no cameras...”

Written on: 16/08/2015 by 52Choate (1 review written)

My Trainer took backhanders. Where there's no cameras don't get caught up in this… Read Full Review

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★☆☆☆☆

“A nightmare At getlicense ”

Written on: 30/06/2015 by Bobo095 (1 review written)

13th of april started the course thinking 95% pass happy days. That teacher was extremely rude to most of up unless you say you own a bar or club around the area he lives then he is nice to you. What he tries to do for hours everyday is get more money of us trying to sell us other courses. Ohh he said if you ever late dont bother to come because you wasting others time and interrupting them. He ended up being late 30 min him self. No costumer services at all. Any way ii had to wait 4… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 30/06/2015 by Kearney310 (1 review written)

I had a bad experience in the beginning, I wouldn't recommend them to anyone. I tried to book a course on the website but the credit card payment was unsuccessful two times due to an "internal error". I wrote them an email, to help me finish my booking. The next day someone called me to ask for my credit card details. I told him to please send me an e-mail with the account details and I will transfer the money as soon as possible. Then he got mad and told me if I don't give my credit card… Read Full Review

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★☆☆☆☆

“Changed my course to different course and changed...”

Written on: 06/06/2015 by ninjacyclops (1 review written)

Changed my course to different course and changed location at very last minute left standing out in the cold at original location place remained closed 8 am in the rain they had 4 weeks to tell me the changes but did not I would not recommend them at all having to wait 5 days for refund they also wanted to charge me an extra 50 pounds to reschedule their mistake ?… Read Full Review

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★☆☆☆☆

“I took the test with anouther company years ago and...”

Written on: 15/10/2014 by joRoss415 (1 review written)

I took the test with anouther company years ago and belive me it was different and to even say harder but due to already having a job the certificate ran out so i dicided to do it again with this company Get Licensed.i was the class nerd to the extent of my trainer asking me to help with the no hopes.and they failed me for all 3 papers even tho there was only 3 question i 100% didnt know.....i guess just like the driving test they have to fail a certain amount of people. To get hold of them is… Read Full Review

Supermann1985's Comment

Written on: 29/10/2014

you cant spell half the words in your review its unfair to blame others. its not possible for you to fail if you couldnt answer just 3 questions.

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Getlicensed's Comment

Written on: 30/10/2014

Hi,

Many thanks for your comment. I just thought I should let you know that all SIA exam papers are actually marked by an independent awarding body which has been approved by the SIA themselves. This is the case no matter who you train with. Once you have completed your training with us and you sit your exam, we have no power over deciding who has passed or failed.

All of our training providers are fully approved and qualified trainers, providing the highest possible level of service. And we have a pass rate of over 90% throughout the UK.

We are very sorry to hear that you have failed your exam. If you are struggling with the exam, you may wish to try out our revision app to help you pass next time.

Best regards,
Chris - from Get licensed

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★☆☆☆☆

“never again”

Written on: 18/09/2014 by ziCoughlin248 (1 review written)

I just wonder why they don't let people know that after you finish you have to pay extra 220 pounds just for the SIA card, I called to their helpline to ask about the course,to provide all the information, all the fees and they are just not telling that, If they don't provide everything for the same price they should let people know what is the process after you finish the course to get licensed, everythind till the end should be explained.And then when I contacted their helpline the second… Read Full Review

Asmua's Comment

Written on: 18/08/2015

I can totally understand where you are coming from. this company is being run by people who threaten people for asking for refund. They definitely do not provide pre-contract information and do not accept documents that they themselves have listed in their approved list of documents and just deny you to sit the course and on top do not even give you a refund. We have recently been tricked as well and on pursuing the company through our bank, the manager called my husband and threatened him to charge with fraud which is completely implausible to us. I would strongly advise people to stay away from such unprofessional company!!! They have been reported to the Trading Standards Agency and i will soon file a police report if they dont stop harassing us on phone.

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★☆☆☆☆

“Calling yourself the best?!?!”

Written on: 05/08/2014 by LILIANAK (1 review written)

After completing a Door Supervisor Course on 17/04/14 in Lewisham-New Cross I received my certificates on 22/05/14. Unfortunately my surname was spelt wrong and I had to send it back to Get Licensed for correction. It has been over two months and I am still waiting for my amended certificates and I can not believe that nowadays anyone would need this long to change one letter and print two pages out. I rang their customer service two weeks ago and was told They just received my amended… Read Full Review

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★☆☆☆☆

“VERY UNPROFESIONAL ”

Written on: 17/07/2014 by Leonbello (1 review written)

DO NOT USE THESE TIME WASTERS! Well where do i start first off the course was in the most cheapest hotel ever! The trainer was late every day! So we complained then got told we would have to re do it the following month as they lost all our paper work! :/ how!? I really do not no! Then i asked for a refund on the extended P.I course i had booked, well they said that was ok but its been well over a month and still no money.. So i call them and apparently i never even paid for it!!? In others… Read Full Review

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★☆☆☆☆

“DON'T DON'T DON'T”

Written on: 27/07/2013

Firstly they sent us to wrong location for where the training was taking part. Luckily I managed to find out where the other local venue was, so went there. And yes it was there, not where we got told in the first place. It's taken around 2 months before my certificates turned up, after email after email, after calls after calls to get it sent to me. And now I've got them, it has the wrong information on the certificates. So now I've got to go and speak to them again. Don't touch this… Read Full Review

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★☆☆☆☆

“The only thing I see in here is trouble”

Written on: 31/05/2013

This is absurd, after taking my re-sit on unit 3 from Door supervisor course on the 02/05/2013, I waited for an e-mail or text as it says on their website to let me know that the results were ready, well so far I haven't received anything... I keep talking to their customer services and they sent me an attachment that to me it might as well be just made with other candidates information as well (there goes data protection)and told me that the information is on my re-sit on the 2013-03-07... As… Read Full Review

Shahabali1989's Comment

Written on: 05/06/2013

Hi,

I'm sorry to hear you have concerns about your result, please read below for a full explanation.

We have double checked your results and it is clear that you have been unsuccessful in the exam on the 2nd of May. I have also double checked the results page which was updated on the 14th of May with your results.

I think the problem may be that you are not scrolling to the bottom and so can't see all of the data. Your results will always start from your first attempt. If you scroll down you will see the data for 02/05/2013 which shows the following:

Course: Door Supervisor
Venue: London - East Ham
Training Date: 2013-04-29 to 2013-05-02
Unit 3 - Conflict Management for the Private Security Industry: FAILED

I hope this answers your concerns. If you need any further assistance please feel free to contact me.

If you would like to book a resit for Unit 3 please let me know and I would be happy to help schedule it for you.

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★☆☆☆☆

“Liers, incorrect result, ignoring”

Written on: 18/08/2012 by sylwia123 (1 review written)

I had my course last year in November for the security guard after awhile I have checked on line my result it was pass ,pass,pass After several month i have applied for my SIA licence ,after a while i have received a letter from SIA saying that ( they don’t have a record of my pass on their database) i was shocked !!!!!!!!!!!!! I have called get licence and after a several phone call i have been told i did not pass and that was a result of their staff put ting a pass for me For almost seven… Read Full Review

Getlicensed-Support's Response to sylwia123's Review

Written on: 21/08/2012

Hi Sylwia

I would like to apologise for the service you have received. I have looked into your file and you were misinformed by human error originally. However the rest of your comments are completely false. If we weren't a geniune company as you have said we would have never refunded you the fee for SIA Licence or given you a free course. We have done that because we believe that you have suffered due to our member of staff's mistake.

The reason why your course was changed from Friday to Saturday was due to an emergency (the scheduled trainer was involved in an accident)

Please contact me on 07510704101 and I will answer all your concerns.

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