Lack of Communication

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RL100's review of Leeds Railway Station, England

★★☆☆☆

“Lack of Communication”

Written on: 06/02/2014 by RL100 (5 reviews written)

Why when things go wrong (as with the 17:13 Harrogate last night) do they leave everyone in the dark?

Automated announcements are fine but only when everything is going well ... when it goes wrong it needs the Human touch, i.e. either a manual announcement 'here's the situation this is what the hundreds of bewildered passengers on platform 1 need to do' or a member of staff to go to the platform and tell people whats going on .. Common Sense?

Last night this could have prevented lots of people being confussed as to why their train left without them and when it came back it would have prevented everyone being stuffed onto one train when the other train which was running late was due to follow in a few minutes.

Just a bit of CUSTOMER CARE .. that's all it needs .. afterall we all accept things go wrong from time to time, but we just need informing what's going on ..

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