written by Unhappywithvirgin on 25/04/2017
System would not allow me to buy a return ticket from train guard on a different day. When we arrived at station with 5 minutes to spare missed train due to queue to buy ticket. Illogical business model not customer friendly. Very disappointed that Richard Branson company is so unprofessional. Customer at the bottom of the pecking order Staff agreed that the system was too rigid.
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