Fantastic staff at Northern Rail Leeds

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Northern Rail
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DeniseWebster's review of Northern Rail

“Fantastic staff at Northern Rail Leeds ”


written by DeniseWebster on 15/01/2023

In December I got a train from Weeton to Leeds, to then travel to London for work.
I was busy on a call when I got off the train in Leeds, I forgot to take my case off and it set straight back off on its journey to York again.
The Northern Rail Manager was amazing, reassuring me. He said he would do his best to see if the Harrogate station staff would find it, take it off and send it back to Leeds. He told me to go get a coffee and that he would ring me. He did, and then met me an hour later with my case.

They did exactly that, he even helped me move my train back on LNER.

I felt extremely fortunate and incredibly grateful.

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