My holiday ruined by east Midlands railway

I went to Skegness via Northampton on the 9th of may 2022 I caught the train from Northampton ok it was when I caught the Skegness train at Nottingham railway station platform 2 we left on time but the problems was we got to Grantham railway station and just left but reversed back onto the Grantham railway station stayed for about 10 or 20 mins and was informed that our train would terminate at Boston railway station and buses would be provided they would be at the station at 13-00pm we arrived at 13-10pm to no buses or any help all he did was point towards the footbridge or via the level crossing to other side about 600 yards I had to take my luggage via the level crossing and being asthmatic and heart problems I nearly collapsed a member of the public helped me to the other side.
Me and 3 others shared a taxi to Skegness and when I finally got to my hotel I was ok at first but the following day the 10th may 2022 the hotel staff called me a ambulance due to the stress caused by east Midlands railway I had to cut short my holiday due to being in Lincoln county hospital

I returned the following day back home as I couldn't return to the hotel due to then not knowing how long I would be in hospital