Deutsche Bahn Reviews

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Deutsche Bahn

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Latest Reviews

★☆☆☆☆

“Secret management”

Written on: 14/05/2020 by 412Hess (1 review written)

You can't find the email,phone,ect. Of DB. They have been rated for customer service for years as terrible. Don't do business with them… Read Full Review

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★☆☆☆☆

“Website very poor”

Written on: 19/04/2019 by Paulg66 (1 review written)

Website very poor, name and password work on the app won't on the website, over 30 password reset / user login details request over a one hour period nothing has been received. Sent an email and received an instant acknowledgement back, so my email is fine just there system is useless. Very over priced service and unhelpful staff… Read Full Review

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★☆☆☆☆

“German reliability - yeah right”

Written on: 18/07/2017 by Kevinwozzer (4 reviews written)

We are all told how efficient and reliable the Germans are,,,,, it's all rubbish. After living and working in Germany for over 10 years the train timetable operated by DB is fiction. The staff are poorly trained and the efficiency of complying to their timetable is as poor as you can get. If you are travelling in Germany avoid DB and go by foot, tram, horse, or bus but avoid these guys if you need to be somewhere on time. Avoid DB at all cost,,,, if they can let you down its their trains… Read Full Review

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★☆☆☆☆

“Good, bad or absolutely dreadful”

Written on: 25/10/2013 by Troll2 (1 review written)

Deutsche Bahn were fine in previous years. UNTIL this year. We booked a 12 hour sleeper from Paris to Hamburg. From previous experience we booked First Class to get a double berth sleeper which has a tiny "bathroom" cubicle with loo, washbasin & shower. We had booked 4 months in advance. They had our mobile numbers to contact us about problems. But, when we arrived at Gare de l'Est we found they had not even a 2nd Class sleeper on the train. What we were offered was berths in a SIX berth… Read Full Review

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