Poor service

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Cross Country Trains
★☆☆☆☆
1.4
From 254 reviews
8.0% of users recommend this

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Hartwoodman's review of Cross Country Trains

“Poor service”

★★☆☆☆

written by Hartwoodman on 06/03/2019

I travelled from Alnmouth to Birmingham on the 12.12 on Wednesday 6th March. The 'catering' trolley had no food and the person pushing it was very unpleasant.

The train ran on time, but that should be a given.

I had other travel options and would not have chosen rail if I had known there would be only alcoholic drinks and tea and coffee available for a four hour+ journey.

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    Bus / Train

  • Reliability

  • Cleanliness

  • Value For Money

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Cleaverp's Response to Hartwoodman's Review

Written on: 30/06/2019

Sounds like our journey! We went from Exeter to Leeds. There was no food in First Class except for lukewarm tea and coffee. "It's the weekend" was the explanation. The server was surly and we eventually got a pot of cold, inedible pasta. What a company!

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